Customer Service

Have you had any problems with US Airways' Customer Service? Have US Airways employees treated you poorly?

Customer Service
Don't expect a free flight voucher when your flight is cancelled for TWO days!

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Old Jul 4, 2012, 2:45 AM
grees003 grees003 is offline
Join Date: Jul 2012
Posts: 1

Boooo US Airways customer service! I was just told on the phone (after submitting 2 complaints online) that they won't reimburse car rental expenses when a flight is cancelled. Rather than wait TWO days to get home and miss my wedding anniversary, I chose to rent a car with a stranger (now a friend!), and we drove nearly 10 hours overnight to get home from upstate New York. US Airways said "sir, that was your choice." Yes, given the choice between waiting 2 xtra days to get home or driving overnight to be with my wife on our anniversary, there was no choice! From now on, though, I will choose to NOT fly with US Air if I can avoid it! All I got was a refund on the cancelled flight and a $100 voucher, which can't be used with online reservations; phone only. My car rental and gas expenses alone were about $100, so there was zero consideration of the fact that the company couldn't me home for TWO days (with no weather problems), and if I would have waited, I would have missed my entire anniversary weekend, when we obviously had plans. Lack of accountability, minimal understanding from customer relations, and objectively unfair all around. This wasn't customer service, it was a DISSERVICE. Disgraceful.
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Old Jul 4, 2012, 12:33 PM
azstar azstar is offline
Join Date: Sep 2008
Posts: 375

Unfortunately, no airline will pay ground transportation expenses for delays and cancellations. Not one.
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Old Jul 5, 2012, 5:25 PM
stonecold_1981 stonecold_1981 is offline
Join Date: Feb 2011
Posts: 124

Just out of curiosity, was the refund less than the rental expenses?
In any event, the fact that you accepted the refund means (i think) that you wouldnt have any other claims regarding the last leg of the journey.
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