COMPLAINT: Last Name change on the tickets

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Old Nov 29, 2014, 3:54 AM
shrutiahuja shrutiahuja is offline
Join Date: Nov 2014
Posts: 2


I recently booked one way flights from New Delhi , India to Nashville, USA through ethiad. Unfortunately, the agent used my last name for my spouse and daughter. They have different last name (NAYAR) than mine (AHUJA).

Now, when I contacted travelopod or ethiad, they denied any change beyond 3 letters in the surname. Since I have a connection via American as well, its all the more impossible.

I booked these tickets at a very heavy price and thus cancelling them will be a big monetary loss for me. I really cannot afford it.

Please help me.

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Old Nov 29, 2014, 8:45 AM
Etihad Representative Etihad Representative is offline
Join Date: Oct 2008
Location: Abu Dhabi - UAE
Posts: 286

Hi Shruti

Thank you for your message and we are sorry for the experience you described.

Please note that due to the site restriction here we would advise you to continuously communicate with us via private messages on our Facebook for further assistance.

Thank you and Kind Regards *JR
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