Baggage Problems
COMPLAINT: Beware big $$$$ grab, not low cost BEWARE

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Old Dec 16, 2015, 6:52 PM
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Flew Reykjavik to Berlin with WOW air. No on-line check-in, only 2 agents on
duty. One hour prior to departure, still 100 people on line.
Surly agents arguing, very noisy and confrontational. My turn finally, my carry-on bag was OK but told I could not take my purse. Would not let me put my purse into my bag. Made me pay $70 again to check bag and to keep my purse. Tried for a refund but customer service was non-existent. Not low cost, big $$ grab, they even charge for water on board.

Won't refund double charge, they do not refund anything, anytime.
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