Baggage Problems
COMPLAINT: Emirates - watch out for thieves

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Old Nov 12, 2010, 4:19 PM
rbangar rbangar is offline
Join Date: Nov 2010
Posts: 3

My dad recently flew Emirates from JFK to Delhi and his iPad and other electronics were stolen from his checked in luggage (luggage that Emirates made him check in because it was too big to be hand luggage). Emirates refused to do anything - not so much as an apology. This is preposterous considering this was not a case of misplaced or lost baggage but outright theft! What is interesting is that after a simple search on Google I found out that this is a frequent occurrence on Emirates. Anyone else flying Emirates please watch out - with all the choices available today - its probably best to avoid them.
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Old Nov 12, 2010, 6:40 PM
mars6423 mars6423 is offline
Join Date: Mar 2009
Location: New Jersey/Singapore
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yes your stuff shouldn't have been stolen but the blaim isnt 100% with the is why i say that, very small percent your dad's fault due to not having a carryon the fits the size dimensions, but my guessing is the baggage handlers at JFK or even delhi (who most likely aren't airline employees)

If they are not employees of the airline (such as government or contract workers) then emirates or whatever airline didn't steal from you a 3rd party did (still it should be emirates responsibility for your belongings once it has been passed on to them)

my point is when you say its prob best to avoid them, it can safely be said with other airlines too, but since emirates is a "luxury" airline where the perceptions can be that people have $ and will have some valuables that can be sold or used

airlines do need to be held responsible for this though
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Old Nov 12, 2010, 10:45 PM
jimworcs jimworcs is offline
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197

When something is stolen from you, the person who did the stealing is 100% responsible. It is morally repugnant to blame the victim.

Thieves are 100% responsible for their actions.
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Old Nov 30, 2011, 8:24 AM
mjhelpme mjhelpme is offline
Join Date: Sep 2011
Posts: 2

i only realised that my leather jacket and my camera were stolen 3 weeks after an emirates flight and after previous experiences of the same thing i didnt lay a complaint (as this has not got me anywhere) i can only say that karma will catch up with them and bite them on the **** twice as bad. not flying at all is the perfect solution but unfortunately its the fastest way to get from a to b. i know that baggage employees look in bags i used to have a friend that worked in that industry for years and he said it's rampant. we just have to take the risk unfortunately... sad but true
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Old Jul 27, 2012, 9:02 PM
Arbob Arbob is offline
Join Date: Jul 2012
Posts: 1

My mother has been traveling to/from middle east in the past twenty years, using many different airlines (Lufthansa, Alitalia, Air France, KLM, etc.) without incident. For the sake of lay-over convenience her past two round trips has been with Emirates. Two incident in these small number of flights; once luggage was lost and delivered several days late (OK, it happens) and this time the same thing except a precious item was stolen from her checked and delayed luggage. Mind you she has had no such incident, nor has she had any claims with the other airlines, ever. When we complained to the Emirates, they took their good old time and after persisting to ask they refused the claim since it could not be verified. How do you prove someone stealing your item from the bag is beyond me. We kept asking and they referred us to their head office in NY! They simply refuse to even answer any phone or email and having been frustrated and certain they would do less than nothing, I am alerting you all that these guys are simply crocks, and can't be trusted. I note that my experience is not unique with this shady airline, as you can tell from the others posting stolen items from their luggage on this board.
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