Reply
Customer Service
COMPLAINT: United customer service and call center sucks

 
Thread Tools Display Modes
  #1  
Old May 4, 2012, 4:25 PM
AugustRose AugustRose is offline
 
Join Date: May 2012
Posts: 1

After being on hold for an hour and 23 minutes, I finally get a rep. (This is after attempting for over 20 minutes to get my answer through the voice recognition system that doesn't recognize voice well and online "Alex" who is just an avitar that can't do anything.) So finally the bad on hold music ends. My rep's accent is so thick, I have to have him repeat himself several times.

My problem was that my husband and I booked the same flights, but on separate accounts. Mine got changed but his did not. So I called to get back on the same flight as my husband. Had to pay $29 even though it was the airline that made the change to my flight in the first place. I gave up arguing and paid the $29. I'll avoid booking on UA again.
Reply With Quote Share with Facebook


Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Customer Service Call center personnel uninformed darke United Airlines Complaints 7 Nov 8, 2011 9:19 AM
Customer Service I can't call Customer Service, I have to email???? alex American Airlines Complaints 2 May 6, 2008 8:53 AM
Baggage Problems Lost Baggage 2 weeks ago. Customer service sucks nomoredelta Delta Air Lines Complaints 0 Aug 20, 2007 6:51 PM


All times are GMT. The time now is 9:57 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.

counter free hit unique web
unique visitors