Old Oct 22, 2010, 3:32 AM
rod07 rod07 is offline
Join Date: Oct 2010
Posts: 1
Default Missed flight - Lose all value on ticket

wondering how american will remain used by people when they will ignore opportunities to remain competitive.

Today, I missed a flight and was not able to call to notify American. Because of this, the ticket was closed and all value removed.

Even after talking with Customer Service about getting half credit, they said that would not be possible plus they wanted a $150 service fee.

Buy new ticket on Expedia - 400.
Buy through American - 550.

Buy from Southwest or Continental - $300.

HMM... I'm donating my American miles to my church. Done with them.
Old Oct 22, 2010, 4:54 PM
Gromit801 Gromit801 is offline
Join Date: Aug 2007
Posts: 745

If you miss one leg of a flight, the rest of the tix gets cancelled. Every major airline does this, it's pretty universal.

Why couldn't you call them prior to missing the flight?
Old Oct 22, 2010, 9:13 PM
jimworcs jimworcs is offline
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197

Just because they all do it, doesn't make it right. In Europe, neither Ryanair nor easyjet do this, the two largest airlines in Europe.
Old Oct 28, 2010, 10:05 PM
Gromit801 Gromit801 is offline
Join Date: Aug 2007
Posts: 745

Ah yes, the Delta and American of Europe. They seem to do one thing right then.

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Suggestion Air Canada flight departed 30 MINUTES EARLY - my wife missed flight - NO REFUND theimagemakerslv Air Canada Complaints 2 Oct 9, 2010 4:55 PM
Canceled / Delayed / Overbooked $14.32 refund for missed flight aylasowner Delta Air Lines Complaints 9 Jun 21, 2010 5:14 PM
Canceled / Delayed / Overbooked Delayed Flight to Dallas caused missed flight to JAX spacygal American Airlines Complaints 2 Jun 2, 2010 11:34 AM
Customer Service Downgrade on Missed Flight Hotbroker American Airlines Complaints 6 Sep 29, 2009 10:39 PM
Canceled / Delayed / Overbooked Flight missed nothappyjen Southwest Airlines Complaints 0 Apr 26, 2007 12:32 PM

All times are GMT. The time now is 9:57 PM.


About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.



Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2020