COMPLAINT: Missed flight - Lose all value on ticket

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Old Oct 22, 2010, 3:32 AM
rod07 rod07 is offline
Join Date: Oct 2010
Posts: 1

wondering how american will remain used by people when they will ignore opportunities to remain competitive.

Today, I missed a flight and was not able to call to notify American. Because of this, the ticket was closed and all value removed.

Even after talking with Customer Service about getting half credit, they said that would not be possible plus they wanted a $150 service fee.

Buy new ticket on Expedia - 400.
Buy through American - 550.

Buy from Southwest or Continental - $300.

HMM... I'm donating my American miles to my church. Done with them.
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Old Oct 22, 2010, 4:54 PM
Gromit801 Gromit801 is offline
Join Date: Aug 2007
Posts: 745

If you miss one leg of a flight, the rest of the tix gets cancelled. Every major airline does this, it's pretty universal.

Why couldn't you call them prior to missing the flight?
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Old Oct 22, 2010, 9:13 PM
jimworcs jimworcs is offline
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197

Just because they all do it, doesn't make it right. In Europe, neither Ryanair nor easyjet do this, the two largest airlines in Europe.
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Old Oct 28, 2010, 10:05 PM
Gromit801 Gromit801 is offline
Join Date: Aug 2007
Posts: 745

Ah yes, the Delta and American of Europe. They seem to do one thing right then.
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