COMPLAINT: KLM complaints department

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Old Oct 2, 2013, 5:21 PM
JamesWell JamesWell is offline
Join Date: Oct 2013
Posts: 1

I have a complaint lodged with KLM (not going to go into the details here), which was submitted 3 weeks ago.
I have been phoning them, and sending them tweets on Twitter in order to get some feedback as to the complaint, and each time they just tell me "We are working on it, we will get back to you as soon as possible", and then I never hear anything back.

Does anyone have contact details for the ombudsman who can look into this for me?

Thanks in advance.
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Old Oct 2, 2013, 11:34 PM
jimworcs jimworcs is offline
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197

No, but I was bumped from. KLM for weight reasons, after boarding. (The aircraft had weight issues, not me!!). Try acknowledged immediately my entitlement to a refund and compo, But it took them four months to pay out. They are a nightmare.
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klm, klm complaints, klm shame, royal dutch airlines

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