View Poll Results: how many have had baggage problems(BEING OVERCHARGED)
BOOKED ON KLM WEB SITE AND luggage ruiles changed with no notification 0 0%
Voters: 0. You may not vote on this poll

Thread Tools Display Modes
Old Nov 14, 2015, 4:58 PM
retiredtraveler retiredtraveler is offline
Join Date: Oct 2015
Posts: 2
Thumbs down Seniors beware (af9832)

SENIORS BEWARE OFR KLM WEB SITE. Read following explanation this is the response we got after waiting 6 weeks for a reply from KLM if you book with them and they use another airline even though their web site told us luggage weight was the same .


Thank you for contacting us on our social media. Please accept my apologies for the inconvenience you mention and also for the delay to answer you back. I regret to learn about the confusion surrounding your excess luggage. Unfortunately, I cannot assist you with this matter since it occured with Alitalia. Please contact their customer care department for further assistance.

As usual KLM will not take responsibility about their web site they say it is another airlines responsibility even if booked on their web site so


SENIORS BEWARE OF USING KLM WEB SITE. ONCE THEY HAVE OVERCHARGED YOU THEY SAY THEY ARE LOOKING INTO THE PROBLEM BUT THEY SEEM TO HOPE YOU WILL FORGET ABOUT IT.We have been trying to get a refund on a luggage charge since Sept.18/15 we sent them the information they requested on Oct. 9/15 they said they would forward it to the right dept. but still no update. they have responded to some inquiries saying they are looking into it please be patient(HOW PATIENT DO WE HAVE TO BE) we are looking into it. Send it from one dept. to another saying they will be in touch.No one has ever tried to contact us it seems to us just another cash grab on unsuspecting seniors see enclosed articles.

We got a e-mail from Air Alitalia customer service and called the 1-800 number they supplied we talked to a rep named ETI from albania after a 20 minute conversation about the problem after a long hold he said the problem was their airline have different carry on weights and their was only 8kilos and that is why our luggage was to heavy so that is why the charge of 70 euros applied.when we booked on the KLM web site it told me that the luggage weight was 23kilos checked in and 12 kilos carry on for all our flights.please try to get this rectified the rep indicated that klm would have to call them.waiting your reply

We are seniors and this is the second time using KLM the first was booked through a travel agent to Europe with a cruise. This year using a stop at Paris then to Rome to connect with a cruise we did our own air on the KLM website. The flight from Toronto to Paris our luggage weight was ok on a Air France(SISTER AIRLINE) flight, also on our return two flights home Rome to Amsterdam and then to Toronto. When we checked in for our flight Paris to Rome it was on a Air France counter with a boarding pass from them we were told our flight was with Air Alitalia and to check in at their gate when at the gate they had a makeshift scale and weighed everything including my wife's purse and said I would have to check in my carryon as they said along with a small bag was overweight and pay 70 Euros($115 Canadian) OR THE LUGGAGE WOULD NOT BE LOADED ON THE PLANE we had no choice but to pay they said that they did not have the same rules as KLM which we were not told about. We called customer service to complain when we got home and they said they could not help even though we had booked on their site we would have to call Alitalia with a tel.# they supplied. when we called that # was told that we would have to e-mail them as they do not accept phone calls which we did also to KLM but have not had any replies. To us it seems like a money grab as seniors we don't need the stress BEWARE WHEN YOU USE KLM WEB SITE to book your flights????????? this is how KLM treats us seniors.

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Suggestion US Visitors BEWARE!!! BeReasonable Spirit Airlines Complaints 2 Dec 28, 2012 11:02 PM
Canceled / Delayed / Overbooked Beware of Security Weary Spirit Airlines Complaints 1 Sep 3, 2012 7:36 PM
Frequent Flyer Program Buyer beware RogerG23 American Airlines Complaints 13 Feb 14, 2009 6:43 AM
Customer Service We are being $taken$ Buyer beware bobswife25 United Airlines Complaints 4 Feb 6, 2009 1:21 AM

All times are GMT. The time now is 1:01 AM.


About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.



Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2020