Thread Tools Display Modes
Old Jul 7, 2016, 5:40 PM
royfaletti royfaletti is offline
Join Date: Jul 2016
Posts: 1
Thumbs down Refusal to reimburse for hotel when desk was out of vouchers

I recently had a flight cancelled on a Friday everning from Charlotessville to Charlotte. The next flight was not available until the next morning. The desk agent said they were out of vouchers, but that I would be reimbursed for my hotel expense. I registered a constructive complaint on the website and the answer was basically, "sorry for the problem, so we've added 15,000 points to your account." I emailed back saying I was only asking for reimbursement as I was promised. The response asked for more specifics and I emailed back w the receipt. I recd a vm this morning from an agent saying "sorry we can only give you $75 per our policy. Thank you for flying American Airlines and have a good day." That is close to verbatim. I've travelled extensively the past 10 yrs and had similiar experiences--both w American, United and SW--and have never been treated so poorly. I'm a small fish, but it's highly unlikely I will ever fly American again.

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Reservations Refusal to modify reservation; forfeit of 100% of fare; refusal to honor flights sethmholton Etihad Airways Complaints 0 Dec 15, 2015 8:54 AM
Canceled / Delayed / Overbooked Hotel vouchers for select few streetcredit United Airlines Complaints 0 Jul 6, 2013 3:11 AM
Canceled / Delayed / Overbooked Flight canceled, no vouchers provided for transportation and hotel Solcita American Airlines Complaints 11 Jun 28, 2011 7:49 PM
Baggage Problems Refusal to reimburse costs for lost baggage-AA Flt.24 mlb American Airlines Complaints 1 Jul 15, 2008 4:27 PM

All times are GMT. The time now is 12:00 PM.


About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.



Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2020