Customer Service
COMPLAINT: Stay Away, Business Traveler

Thread Tools Display Modes
Old Jun 28, 2017, 2:57 PM
philonedtech philonedtech is offline
Join Date: Jun 2017
Posts: 1

JetBlue *could* be a good low-cost airline with just a little attention to customer service. But they are not worth it - I'm done. Their lack of receipts process is insulting.

I had a flight from SJC - BOS last week, and both outbound / inbound were at least 2 hours late. With Boston runways under construction, that can partially be forgiven, but on the inbound (flight 471 on 23 Jun 2017) we also had to divert to SLC to refuel. What is amazing is that this notice was given while we were still at the BOS gate. The diversion turned a 2 hour delay into a 4 hour delay. I'm amazed that JetBlue could not address this problem in Boston by adding fuel for headwinds or whatever. Maybe their planes have just the minimum range to make cross-country and no more. If so, that is awful.

But worse was that when I returned and went to do my expenses to be reimbursed by client, I could not get a receipt. After doing some research I found out that for years JetBlue has a process of never emailing receipt when tickets are bought. Instead they include a link in either itinerary or check-in reminder email to get receipt. But that link is only valid up until the flight time. If you try to get receipt after flight, like most business travelers and like all other airlines, you cannot get it. You can fill out a form requesting a receipt, but JetBlue has not responded to that form yet. I've read on this site where other people have waited 21 days to get receipt.

This disqualifies them as a business traveler option with their stunning lack of concern for customers.

Awful - never again.
Reply With Quote Share with Facebook


delays, divert, receipts

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Canceled / Delayed / Overbooked How to get Air Canada to pay for overnight stay teejay711 Air Canada Complaints 0 Oct 21, 2015 6:58 PM
Customer Service Loyal Delta Business Traveler No More JudeMorrow Delta Air Lines Complaints 1 Oct 20, 2010 7:13 AM
Canceled / Delayed / Overbooked STAY AWAY from US AIRWAYS SafviSat Flights Canceled / Delayed / Overbooked 4 Dec 22, 2009 10:03 AM
Check-in / Boarding Stay away from NWA/KLM. See what my parents underwent. sale111 Delta Air Lines Complaints 2 Mar 13, 2008 4:03 AM
Canceled / Delayed / Overbooked See what my parents underwent, stay away from NWA/KLM sale111 Delta Air Lines Complaints 0 Jun 21, 2007 6:02 AM

All times are GMT. The time now is 9:22 PM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.

counter free hit unique web
unique visitors