Other Airline Complaints If we receive 10 complaints about an airline, we will create a specific section for it above.

Reply
Tools...
 
Thread Tools Display Modes
  #1  
Old Dec 5, 2017, 2:26 AM
kseniia kseniia is offline
 
Join Date: Dec 2017
Posts: 2
Angry Xiamenair's False Requirements cost us a 3 week vacation

I was going for vacation to Thailand. I had tickets from Vancouver (YVR) to Bangkok (BKK). I was not allowed to check-in in YVR as airline demanded passport validity to be 6 month "according to Thailand requirements". My passport expires in 5 month and 26 days upon planned arrival to Bangkok. As a Ukrainian citizen, I am eligible for "Visa upon Arrival”. It’s a specific visa type, which is different from other Thai visas and a requirement for passport validity for this visa is 1 month, not 6 months as other visas and as Xiamenair stated.

I couldn’t get anybody from Xiamenair in YVR to correct this mistake, even after showing "Visa upon Arrival" requirements on the official Thai embassy website (see links below), so I just had to leave and come back to Seattle with vacation ruined, $$$ lost and in huge frustration. What is even worth, I still can’t get anybody from Xiamenair to answer my question:

As obviously it’s incorrect requirement in Xiamenair system, can airline correct the mistake, change the reservation date and allow me to board this flight?

As an official references to the "Visa upon Arrival" requirements:
- Official Thai embassy
- Immigration Bureau of Thailand - Form for Visa Upon Arrival
- BKK airport rules for Visa Upon Arrival:

I also consulted with Siam Legal International, who are an official partner of immigration services in Thailand. They confirmed that rule for visa upon arrival is 30 days.
  #2  
Old Dec 5, 2017, 2:38 AM
kseniia kseniia is offline
 
Join Date: Dec 2017
Posts: 2
Default Thai "Visa upon Arrival" official requirements

Official Thai embassy:
http://www.thaiembassy.com/thailand/visa-on-arrival.php

Immigration Bureau of Thailand - Form for Visa Upon Arrival:
https://extranet.immigration.go.th/v...nlineAction.do

BKK airport rules for Visa Upon Arrival:
http://www.suvarnabhumiairport.com/e...isa-on-arrival
  #3  
Old May 31, 2019, 12:33 PM
samsharma samsharma is offline
 
Join Date: May 2019
Posts: 2
Default

Getting everything clear before entering a country is a must thing to do. Getting Visa is first and foremost thing. You can apply for stamp visa or e visa if your country provides for a particular country. When I traveled Armenia, I got Armenia e visa when I landed.
  #4  
Old Jun 1, 2019, 2:44 PM
A320FAN A320FAN is offline
Airline Employee (NOT OFFICIAL REP)
 
Join Date: Jan 2011
Posts: 363
Default

Quote:
Originally Posted by kseniia View Post
I was going for vacation to Thailand. I had tickets from Vancouver (YVR) to Bangkok (BKK). I was not allowed to check-in in YVR as airline demanded passport validity to be 6 month "according to Thailand requirements". My passport expires in 5 month and 26 days upon planned arrival to Bangkok. As a Ukrainian citizen, I am eligible for "Visa upon Arrival”. It’s a specific visa type, which is different from other Thai visas and a requirement for passport validity for this visa is 1 month, not 6 months as other visas and as Xiamenair stated.

I couldn’t get anybody from Xiamenair in YVR to correct this mistake, even after showing "Visa upon Arrival" requirements on the official Thai embassy website (see links below), so I just had to leave and come back to Seattle with vacation ruined, $$$ lost and in huge frustration. What is even worth, I still can’t get anybody from Xiamenair to answer my question:

As obviously it’s incorrect requirement in Xiamenair system, can airline correct the mistake, change the reservation date and allow me to board this flight?

As an official references to the "Visa upon Arrival" requirements:
- Official Thai embassy
- Immigration Bureau of Thailand - Form for Visa Upon Arrival
- BKK airport rules for Visa Upon Arrival:

I also consulted with Siam Legal International, who are an official partner of immigration services in Thailand. They confirmed that rule for visa upon arrival is 30 days.
The visa is 1 part. The passport validity is another. you need to have both. 6 months or more of validation in the passport and visa.
Reply
Tags...
Tags
check-in, customer service, passport, system failure, xiamenair

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Reservations Monies taken under false pretences Nick Haines British Airways Complaints 0 Sep 23, 2016 10:49 AM
Reservations Beware of unjust late guidelines! -Cost me $2800, cost United $80 Jerry Gadbois United Airlines Complaints 0 Oct 1, 2012 2:05 PM
Suggestion false ads songtag48 Air Canada Complaints 0 Feb 17, 2011 1:34 AM
Reservations JetBlue - false advertising for a week Speakoutpierre JetBlue Airways Complaints 12 Feb 16, 2009 12:05 PM


All times are GMT. The time now is 12:38 AM.

 

About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.

 

Advertising

Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2020