Reply
Canceled / Delayed / Overbooked
COMPLAINT: AC683 Cancelled with No Notification

 
Thread Tools Display Modes
  #1  
Old Aug 20, 2019, 10:59 PM
Ardellan Ardellan is offline
 
Join Date: Aug 2019
Posts: 1

We were booked on AC683 out of Halifax to Montreal on July 11. When I tried to check in I got an error message saying something was not right and basically not to call ticketing because they couldn't help. We had booked through FlightHub so I logged in and our flight was still confirmed so we didn't worry too much but we did leave for the airport a couple of hours earlier to make sure we could sort out the problem.

When we arrived at the airport we were told that our flight had been cancelled and we were booked on a later flight which would arrive in Montreal too late to connect with our WestJet flight to Calgary. The girl on the check in desk literally shrugged her shoulders when I told her what had happened and asked why we had not been advised. She blamed it on FlightHub. The end result was that we were not compensated for that flight and had to spend nearly $2000 more to get to Calgary on Westjet to meet our flight to Vancouver Island.

I contacted AC as soon as we arrived home and they replied with a case number. Since then I have been getting the run around with them saying that they had sent emails to FlightHub (they also got the agent wrong three times) in March and again in June (so clearly not a mechanical problem). FlightHub did not receive the emails and in fact the status of that flight on their sight is now Flown.

I have asked for proof that the emails were sent and they completely ignore me. If they problem is with FlightHub and AC did send the emails why on earth would they not want to prove it and get me out of their hair. After half a dozen emails back and forth they announce that they consider the case closed and have been ignoring my emails ever since. This is their customer care department, what a misnomer that is.

We are out of pocket nearly $2500 because of their complete lack of care and I am not giving up. I will follow this through to the end, they simply cannot treat people with such disdain. Who the hell do they think they are????
Reply With Quote Share with Facebook


Reply

Tags
air canada, cancelled flight, no notification


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Customer Service cancel without notification bbobby359 Royal Air Maroc Complaints 0 Aug 6, 2018 6:54 AM
Canceled / Delayed / Overbooked Cancelled with no notification Rich MacNee Vueling Complaints 0 May 10, 2017 10:08 AM
Canceled / Delayed / Overbooked Delta cancelled reservation with no explanation and no notification istria Delta Air Lines Complaints 0 Mar 25, 2012 6:10 AM
Canceled / Delayed / Overbooked Flight 5042 Cancelled 3 months prior no notification Not Happy Delta Air Lines Complaints 1 Jan 5, 2012 10:02 PM
Canceled / Delayed / Overbooked Flight Cancelled without notification mp14068 Delta Air Lines Complaints 1 Jun 26, 2010 7:15 AM


All times are GMT. The time now is 7:24 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.

counter free hit unique web
unique visitors