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Canceled / Delayed / Overbooked
COMPLAINT: AA not confirming seats after flight cancellation

 
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Old Nov 10, 2014, 6:11 PM
LuvMoti LuvMoti is offline
 
Join Date: Nov 2014
Posts: 1

After paying top dollars for Thkgvg fare to AA on flight from BOS to GSO, AA decides to cancel one of the flights my son was planning to travel. After cancellation, they put him on a very late flight which he cannot take as he does not have ride at 1:30am on Thkgvg weekend. After over 10 call with Cust Service of both AA and USAir - no one is giving him a confirmed return. Each CS repr is blaming the other - confirming on phone -- but no confirmation via email. I would never use AA -- after their merger with USAir they have gone from bad to worse. Their customer service really sucks. Has anyone had similar problems? How were they resolved. Thanks. LM
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Old Nov 18, 2014, 10:46 PM
joejoet1984 joejoet1984 is offline
 
Join Date: Nov 2014
Posts: 2

I had even worse experience. They stole almost 1000 in valuables from my luggage and it is not resolved. They refuse to resolve it.
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cancellation, customer dissatisfaction, rebooking


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