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Canceled / Delayed / Overbooked
COMPLAINT: Air-asia bad airline

 
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Old Dec 4, 2015, 11:17 AM
narendra kumar sangwan narendra kumar sangwan is offline
 
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ME AND MY WIFE HAD PURCHASED AIRASIA (FLIGHT No.AK 69) TICKETS WITH BOOKING No. AGBUUQ FOR FLYING FROM KUALA LUMPUR TO HYDERABAD ON 29-11-2015. THE FLIGHT WAS TO TAKE OFF AT 09:30PM ON 29-11-2015 AND WAS TO LAND AT HYDERABAD AT 11:15 PM ON THE SAME DAY. THE NEXT DAY MORNING AT 5:45 AM WE HAD ANOTHER CONNECTING INDIGO AIRLINE FLIGHT ( No.6E 319) FROM HYDERABAD TO MUMBAI ON WHICH NO CHANGE OR REFUND WAS PERMITTED AS THESE WERE PROMO TICKETS WHICH WERE BOOKED MORE THAN A MONTH IN ADVANCE.
THE ABOVE MENTIONED AIRASIA AK-69 FLIGHT DID NOT TAKE OFF ON 29-11-2015. AT MIDNIGHT THE PASSANGERS WERE INFORMED THAT 9:30 PM AIRASIA FLIGHT AK-69 WILL GO ON THE NEXT DAY 30-11-2015 AT 07 AM FROM GATE No.P-3. MANY PASSANGERS WHO HAD CONNECTING FLIGHTS FROM HYDERABAD TO OTHER DESTINATIONS ON 30-11-2015 MORNING PROTESTED THAT THEY SHOULD BE COMPENSATED FOR THE LOSS THEY WOULD SUFFER ON THE PURCHASE OF NEW TICKETS OF THEIR CONNECTING FLIGHTS. ON THESE PROTESTS THE AIRASIA OFFICIALS TOOK TICKETS OF ALL SUCH PASSANGERS WITH ASSURANCE THEY ARE SENDING MAILS TO THEIR OFFICE AT HYDERABAD FOR RESCHEDULING OR ACCOMMODATING THEM ON OTHER FLIGHTS. NEXT DAY AT THE AIRPORT AT GATE P-3 THERE WERE TWO OFFICIALS OF AIRASIA WHO WERE UNAWARE IF ANY COMMUNICATION HAD BEEN SENT TO HYDERABAD FOR MAKING ARRANGEMENTS FOR CONNECTING FLIGHTS OF THE PASSANGERS. THAT MADE IT CLEAR THAT FALSE PROMISES WERE MADE NO ARRANGEMENT WAS DONE BY THE AIRASIA FOR THE CONNECTING FLIGHTS.
FLIGHT AK-69 FINALLY TOOK OFF FROM KUALA LUMPUR AIRPORT AT 8AM ON 30-11-2015 AND AS A RESULT PASSANGERS MISSED THEIR CONNECTING FLIGHTS. IN OUR CASE ME AND MY WIFE HAD TO REPURCHASE NEW FLIGHT TICKETS FROM HYDERABAD TO MUMBAI. WE PURCHASED 2 TICKETS IN SPICEJET FLIGHT SG-422 FOR ABOUT Rs.20,000/-. HENCE THIS WAS THE NET LOSS WE SUFFERRED BESIDE UNTOLD HARASSMENT.WE REQUEST THE CIVIL AVIATION AUTHORITIES TO TAKE IMMEDIATE ACTION AGAINST THE AIRASIA FOR SUCH CALLOUS ATTITUDE TOWARD PASSANGERS AND DIRECT THE AIRASIA TO COMPENSATE US MINIMUM OF Rs.20,000/-.
NARENDRA KUMAR AND USHA ,[email protected],
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