#1  
Old Mar 2, 2016, 8:28 PM
Bikepianopete Bikepianopete is offline
 
Join Date: Mar 2016
Posts: 1
Question Their faulty online system cost me money

Trying to book a flight to Bangkok from Gatwick the Emirates site told me there were no flights on my dates. I tried several times. I just couldnt go on those dates. This was some 14 weeks in advance of the travel date. I had no option but to book to Kuala Lumpur and get a local flight up to Bangkok. 2 weeks later I was looking out of interest at the flights again only to be told again there were no flights but I should call them. I spoke to a lady who confirmed there was a problem and that she could over ride it, and change my flight to Bangkok. Then she charged me £105 for the change. My point is that it was their system that caused the problem, and so it is not right that I should pay for it. I know we get charged to change a booking but this is a special case and not my fault. When I questioned it their sales people just fobbed me off by saying I was too late to change it.
So, I feel extremely disgruntled and resent that Ive got to fly with them at all now. I am paying for their mistake and they use the excuse that I wasnt quick enough.
Reply
Tags...
Tags
booking problem, booking system failure, unfairly charged

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Reservations Beware of unjust late guidelines! -Cost me $2800, cost United $80 Jerry Gadbois United Airlines Complaints 0 Oct 1, 2012 2:05 PM
Reservations Don't Use Online Reservation System! MosesLuna Southwest Airlines Complaints 3 Aug 7, 2012 5:10 PM


All times are GMT. The time now is 6:04 PM.

 

About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.

 

Advertising

Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2020