COMPLAINT: 24 Cancellation Refunds not honored by Ecommerce - Employee: Rakesh Sandhir

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Old Sep 22, 2017, 5:03 AM
Sumansh Sumansh is offline
Join Date: Sep 2017
Posts: 1

I booked one ticket for Jan 3rd 2018 on and got 2 PNR's, one for Jan 3rd 2018 and one for Dec 3rd 2017. Later one PNR was mentioned as failed transaction by Ecommerce team of AI.

I called AI Customer Service within 5 mins of Booking to report the Incorrect booking and CANCEL the ticket. They asked me to send me email to Ecommerce which I did immediately. After that I sent 4 emails to Ecommerce and called 4 times but they are not honoring the 24 hrs refund Policy. This booking was made from California, US.

I have filed complaints with SFO office and also AI feedback form. Trying not to go legal route, if that can be helped. Need advice on how to proceed

It has been an REALLY BAD experience dealing with AI Ecommerce and to explain each and everything over and over to new agents.
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