Customer Service
COMPLAINT: No hotel facility for long layovers & rude staff on Airport

Thread Tools Display Modes
Old Jun 28, 2019, 1:30 AM
Muhammad Muhammad is offline
Join Date: Jun 2019
Posts: 1

I am travelling from Stockholm. I booked ticket online and there was only this option for this date which i could book because the other flight was full. I booked it and it has 18 hours layover in Abu Dhabi. Now when i have arrived here staff on transfer desk has said that we had two flights, why didn't you book other flight. She really meant i delibrately ignored that one and booked this one just to take layover. Such a shame really.

I haven't slept for more than 40 hours now and still sitting & counting hours for my flight. This is my first travelling with Etihad and worst experience. The humiliation i have got here is disgrace. If there was some other flight nd i wasn't eligible for the hotel then this should have been mentioned already while booking. This is betrayal.

And then the staff member said we have other flight going in some hours. I asked her to then accomodate me in that and she said you have to pay extra.

Not only this i have met a girl and she has told me that when she insisted on getting the hotel, some staff person asked her to leave the lounge (althought she had her boarding card for next flight). This is insane behaviour. They are really humiliating customers. I don't know what to say but this is the worst experience ever.
Reply With Quote Share with Facebook


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Singapore Airlines - Rude & Disrespectful Checkin staff from London Heathrow Airport. serene Singapore Airlines Complaints 0 Nov 4, 2010 3:43 PM
Suggestion Rude, mean staff at JFK tomchgo Delta Air Lines Complaints 3 Aug 28, 2009 12:31 AM
Check-in / Boarding Very rude check-in staff at Calgary Airport HKLau Air Canada Complaints 1 Aug 29, 2008 8:33 PM

All times are GMT. The time now is 6:55 AM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.

counter free hit unique web
unique visitors