Old Jan 3, 2011, 10:24 PM
Unsatisfied Traveler Unsatisfied Traveler is offline
Join Date: Jan 2011
Posts: 1
Thumbs down How are they still in business?

I've flown American Airlines 5 times for business in the last year since they are the only airline that will fly to the small airport I need, and every flight but 1 has had a problem.

They had cancelled 2 of the flights. One time I had to rent a car and drive to my final destination since, and the other time I had to wait 4 hours for the next flight, and then my baggage didn't arrive until 2 am, almost 10 hours later!

Another time, the flight was delayed, so I asked if I could transfer to the earlier flight. They said that because I wasn't an elite member, I wasn't eligible for stand by, and even if I was it would be $50. So they flew with empty seats, and I was stuck at the airport for another hour and a half because of their 'status' policy.

When I complained about their service, they said there was nothing they could do about it since that was company policy.

I will make sure to never take their flights again if I can possibly help it.
Old Jan 3, 2011, 11:01 PM
jimworcs jimworcs is offline
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197

They are still in business because, in collusion with the US government, they are immune from normal competitive pressures. They have built up huge fortress hubs, so that they don't have to compete in major markets, they have built huge alliances so they don't have to compete on international routes, they pay huge sums to lobbyists and in political donations to maintain the status quo.... and in that way, they stay in business whilst screwing the customer royally. Until something is done politically, nothing will change.

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT. The time now is 6:58 PM.


About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.



Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2020