Reply
Frequent Flyer Program
COMPLAINT: They stole 70,000 miles from me

 
Thread Tools Display Modes
  #1  
Old Nov 2, 2016, 2:16 PM
dbadard dbadard is offline
 
Join Date: Nov 2016
Posts: 1

Hello,
I am a frequent customer for AA and Delta, where I hold Platinum status and as such I know exactly how to use miles, etc...
I had 70,000 miles expiring on Sep 30 2016. On Sep 30 I place a call to the US from Europe (I was on vacation); this was a very expensive call and I was in the countryside with very poor signal. I was barely hearing the miles and more agent who asked me if I could call back, but this would not solve the issue as I was in the middle of the countryside. We managed to do the reservation, and as I was about to give my credit card number to finalize, we got disconnected. I was about to call again but LH sent me an email confirming that they would hold the flights until Oct 6 2016 midnight. I was really relieved, as I thought they were giving me a courtesy 6 days to call back, which was working well because I would be back in the city on that day and would not have to pay for an international phone call again. So I tried to call back on the 6th. The agent advised that the miles were gone!! . that I shouldn't have paid attention to the email (duh?). He mentioned that until the 5th it would have been good though (duh? It said the 6th!!!). So I escalated to customer service and somebody extremely rude called me back and told me I did it on purpose, that I should have known to ignore the email, etc... Unbelievable.

I am demanding my 70,000 miles back.
Reply With Quote Share with Facebook


Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Baggage Problems Had to give up carry-on, they stole from it Riggmaster Baggage Problems 10 Nov 11, 2014 3:46 PM
Canceled / Delayed / Overbooked stole my money gogogrady Flights Canceled / Delayed / Overbooked 0 Jun 29, 2013 5:03 PM
Waiting months for miles and double miles promotion to be credited nightice Etihad Guest Complaints 5 Aug 7, 2012 5:03 AM
Avianca Stole my miles saraklig SkyMiles Complaints 0 Apr 19, 2012 6:59 PM
UA Stole My 100,000+ Miles Ex-UAFrequentFlyer Mileage Plus Complaints 8 Jan 2, 2011 2:13 PM


All times are GMT. The time now is 8:46 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2017, vBulletin Solutions, Inc.

counter free hit unique web
unique visitors