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COMPLAINT: Worst Airline ever/Promised Refund but denied later

 
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Old Aug 29, 2017, 4:28 PM
archvin archvin is offline
 
Join Date: Aug 2017
Posts: 1

One of the most unethical business practices I have witnessed. I changed return tickets and paid a change fee (per Ticket policy) and I was told by the ticket reservation agent that I should be expecting a refund of $218-50 on my credit card on 8/2/17. I was told that the refund will be issued in 3-5 business days to the credit card. The refund did not appear on my credit card after I checked with my credit card company and I called Lufthansa and I was told that Refund is already issued and it should be an error on the Credit card company side. I called Lufthansa again on 8/22 (my 4th call to Lufthansa on this issue since changing reservation) and I was told that Lufthansa did not issue the refund yet and the customer service agent told me that they are escalating and sending a refund request to Refunds Dept and I should see refund transaction in couple days. Today (8/29) I called Lufthansa again (5th call to them on this) and I was told that it was a mistake and no refund can be issued. All the customer service agent could say was Apologies. I am like Really ? This is one of the worst business practice I have ever seen. I am never going to fly Lufthansa in my life. They are an unfair business and lie to consumers. I would request FTC (federal Trade commission) to look into the business practices Lufthansa uses in USA and put a stop to this.
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