COMPLAINT: Jet2 - seat reservation rip-off

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Old Oct 22, 2008, 8:02 PM
peterweb peterweb is offline
Join Date: Oct 2008
Posts: 1

I booked my flights to Tenerife almost a year ago, including paying 70 to reserve 2 adjacent extra legroom seats for both outward and return journeys. On checking-in online tonight, I noticed that the seat reservations for the returm flight have been changed, 1 seat now being an ordinary legroom seat 2 rows behind the other. I have just spent half an hour at 10p per minute calling their Indian call centre, who would not help at all, refusing even to give me a phone number for someone to speak to in the UK. I have flown with Jet2 at least twice a year for the last 5 years but will never use them again unless they sort this out before we fly home.
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