Old Aug 11, 2012, 3:16 AM
Finicky traveler Finicky traveler is offline
Join Date: Aug 2012
Posts: 1
Default Southwest wireless worthless

Bought the wireless access for $5 on a recent SW flight from las Vegas to Albany . Was spotty at best. For first hour and a half it just hung up nd dropped everything I attempted to do, half way through the flight it started working as good as a slow DSL. You cannot stream Netflix, YouTube, crackle, etc. it barely allows you to surf and is extremely slow. Email worked ok.
I asked for a refund three times ans the flight attendant simply ignored my requests.
Old Aug 13, 2012, 12:46 AM
dc2las dc2las is offline
Join Date: Mar 2009
Posts: 11

Yeah flight attendants are often in charge of WiFi refunds.... [Inappropriate Language. Please respect the rules.]!
Old Aug 13, 2012, 5:24 PM
jimworcs jimworcs is offline
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197

If you buy the wifi access code from the FA, why shouldn't they refund you if it is not working. If I buy a dodgy sandwich from the FA, I wouldn't expect to have to write to Head Office to get my moolah back.

In any event....asking for a refund and getting ignored is a complaint about ignorant, poor service...not about who is responsible for paying the refund. [Inappropriate Language. Please respect the rules.].
Old Feb 8, 2013, 6:55 PM
rwmiller56 rwmiller56 is offline
Join Date: Jan 2013
Posts: 2

For an additional $5 (or is it $10, not sure), you can stream Live TV on the Southwest in-flight WiFi.
I suspect that the routers on the airplane are configured to save bandwidth for live TV, at the expense of bandwidth for those who just want to surf the web.
southwest wireless

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