Old Sep 11, 2016, 5:45 AM
gbatarseh gbatarseh is offline
Join Date: Sep 2016
Posts: 1
Angry Consumer Fraud

I tried booking a flight today with Southwest Airlines at their website using my Rapid Rewards points. I was 1,500 points short to purchase my flight, so the website said that if I paid $60 for 2,000 more points, I could complete the transaction.

I went ahead and paid $60 for the additional points. The system returned me to complete the transaction, except that when I attempted to purchase it, the system told me the cost of the flight had increased, and that I would have to purchase 11,000 more points for an additional $300.

Talk about fraud!!! This is how class action lawsuits get started, and why juries award punitive damages against companies!!!

I called Southwest Airlines. First, they told me they couldn't sell me the flight at the price the website had quoted since the price had changed. Second, they told me they couldn't refund the $60 to me.

Mind you, I've been a loyal customer of theirs for years and have spent thousands of dollars with them, and they couldn't return me my $60 even though they committed fraud.

Talk about being short-sighted.

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Reservations Fraud by edreams Varinder Other Airline Complaints 0 Aug 7, 2016 2:07 PM
Reservations One Pass is a FRAUD! hitimm United Airlines Complaints 0 Feb 7, 2012 9:44 PM
Customer Service Jet Blue - Fee Fraud [email protected] JetBlue Airways Complaints 2 Jul 27, 2011 1:04 AM

All times are GMT. The time now is 6:52 PM.


About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.



Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2006 - 2023