Old Jul 10, 2018, 1:42 PM
frustrated01 frustrated01 is offline
Join Date: Jul 2018
Posts: 2
Thumbs down Taking your money

I recently made reservations for my daughter to come and visit me. Being a teenager she missed her flight. While I can understand Southwest airlines keeping the money for that missed flight, I do not find it acceptable for Southwest to cancel the return trip flight which is / or was 11 days after the first flight. I was told the 2nd flight was cancelled and that they would be keeping the money for the second flight. I had options to get my daughter here and return via the second flight. Either by taking a later Southwest flight or via another carrier. If MY daughter at tha time missed the second flight I would have no issues with Southwest keeping my money.

Old Aug 29, 2018, 3:28 PM
Argonui Argonui is offline
Join Date: Aug 2018
Posts: 3
Default Travel Funds

Usually, the value of tickets for missed and/or cancelled flights are converted to travel funds which can be used to purchase other tickets.
Old Aug 29, 2018, 3:55 PM
frustrated01 frustrated01 is offline
Join Date: Jul 2018
Posts: 2
Default bad southwest

No offer was made and I was told it was policy to take all. I told them I would probably Start a post stating my dissatisfaction I was told sorry you feel that way.

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Check-in / Boarding Protecting my credit card refusing boarding and then taking my money? paulewels Etihad Airways Complaints 3 Apr 4, 2015 1:50 PM
Canceled / Delayed / Overbooked The Taking of United 174 doktagil United Airlines Complaints 0 Feb 21, 2014 4:45 PM
In-flight Issue Rude staff, taking my business elsewhere zoe United Airlines Complaints 4 Jan 9, 2014 3:44 PM
Southwest Airlines is taking over Airtran airplanegod General Discussion 4 Oct 10, 2010 4:39 AM

All times are GMT. The time now is 3:27 PM.


About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.



Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2006 - 2023