Old Oct 27, 2018, 2:49 AM
Jansen Jansen is offline
Join Date: Oct 2018
Posts: 1
Angry Unfair luggage charges

I want to bring to your attention a very stressful, humiliating and inappropriate Qatar baggage check-in incident on September 20th at Suvarnabhumi Bangkok Airport Thailand.

I arrived at the airport early for check in, my driver waiting to confirm my flight departure was on time.
I checked two bags to my final destination Windhoek, Namibia, Qatar check in staff weight my carry-on luggage and advised I could only take one piece. I told her that I had two small carry-on bags, she said only one was allowed. I asked her what can I do with the second carry-on bag, (carry-on contained misc. reading material about Namibia, little value) she said to put it inside one of my checked bags. Check in complete, I went to the priority lounge to wait for my flight. One hour before flight time I went to the departure gate and stood in line, when I was approached by Qatar check in staff telling me my luggage was over the weight limit by 8 kilos and that I must pay 13,200 Thai baht. I was totally confused, stating it was her who told me to put the carry-on in my checked luggage and she completed the check in with no problem. I asked to see a supervisor, she called, then told me no one was available, I told her I would wait to speak to the manager. I waited until most everyone had boarded still waiting for the manager, I was told flat out that I must pay 13,200 baht or my luggage would be off loaded from the aircraft. My on-time arrival to Windhoek was very important as this was a business trip. I asked again to see a manager but no one was able to assist me, either pay the money for get off the flight. It was last call to board so with great reluctance I paid the excessive luggage fee with my Platinum American Express and boarded the aircraft.
I was angry and very disturbed the entire flight, not able to eat or sleep only thinking how I was coerced into paying additional fees to Qatar Airlines an incredible amount.
I could have easily had my driver take the second carry-on back to my residence in Thailand, had Qatar staff had told me about the overweight charge of 13,200 Thai bath or over $405 USD.

I am a Travel agent for over 40 years, traveling to 160 countries, never have I experience such a horrible and humiliating situation from any other airline company.

I asked you to consider a full refund to my American Express as soon as possible, this situation will not blow over, my unpleasant story would make for very good reading and debate
cheated, luggage charges, qatar airlines

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