Old Sep 23, 2014, 11:00 AM
rafablanco rafablanco is offline
Join Date: Sep 2014
Posts: 3
Default Etihad airways: worst first class in the planet!

I could make three complaints with the following but I cannot afford losing much more time with this. I just want to make you aware about the lack of quality of etihad airways airline.
I booked a first class trip from Abu Dhabi to New York and I was happy because I was expecting a good experience for this trip.
1. As soon as I arrived into the airport and checked in the first surprise is that the lounge allocated was not the first one because they were making so repairs so they transferred us to a middle to low class business class lounge ( I have paid for a first class ticket not for this!!).
2.Once in the plane I went to sleep for two hours and when I woke up I asked for my meal. According to first class standards you can order it any time. I order the more simple thing: a steak with mush potatoes, nothing really fancy. They said they run out of steaks!! In a first class service so I had to eat chicken. That tells you what is what you will you be paying for with this etihad airline. They call themselves the best first class airline in the world??
3.Once in New York and on my return to Abu Dhabi I was suppose to be picked up by the chauffeur and it was booked properly with the address of the hotel. On the day of departure the chauffeur was not there so I had to call the service center and make an international call with all the costs included in such a call. It took 10 minutes to find out the chauffeur was park in the street next to the hotel because he said he couldn't enter in the drop point. This is completely not true because I was there and there were constant limo and taxis coming in to drop and picking up customers.
This is another example of what is the service provide by etihad airlines. You are paying a huge amount of money and this company is only make up but nothing real. Any other company can do better!!
Old Sep 23, 2014, 10:09 PM
Etihad Representative Etihad Representative is offline
Join Date: Oct 2008
Location: Abu Dhabi - UAE
Posts: 286

Hi rafablanco, we are sorry to hear that. Kindly send the details to ********************** to look into this for you. *ES

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
In-flight Issue Etihad Airlines Business Class Lousy Treatment maxfoods Etihad Airways Complaints 20 Sep 26, 2015 10:56 PM
Reservations Etihad and makemytrip.com worst ever thota2012 Etihad Airways Complaints 0 Jun 26, 2012 3:39 AM
In-flight Issue worst first class in the world Seymour Kazimirski United Airlines Complaints 1 Jul 7, 2011 7:48 AM
Customer Service ETIHAD - Worst airline on any scale sarav1976 Etihad Airways Complaints 5 May 17, 2011 4:57 PM
Customer Service Etihad Airways--Worst travel experience!! etihadtraveller Etihad Airways Complaints 2 Jan 9, 2011 11:27 AM

All times are GMT. The time now is 7:52 PM.


About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.



Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2006 - 2023