Customer Service Have you had any problems with US Airways' Customer Service? Have US Airways employees treated you poorly?

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Old Mar 23, 2011, 2:45 PM
slugger2011 slugger2011 is offline
Join Date: Mar 2011
Posts: 1
Thumbs down Denial To Board Plane

My daughter was leaving for Cabo to take a much deserved spring break vacation from college with her freinds and their families. She arrived at the baggage check in :50 prior to her flight departure. The clerk refused to let them on the plane because she said they needed to have their bags checked in 1 hour prior to flight departure. When my daughter asked to speak to a supervisor because she explained that that pertained to European flights and for her flight, as stated in their published Contract of Carraige (page 13; bagage check-in) was :30 prior to flight, she was denied that request and was forced to leave the counter.
After several emails and phone calls US Airways will not take responsibility nor will they compensate my daughter for her lost vacation day.
If the representatives do not take the time or the training to understand their own rules how can we assure they have taken the time and proper training to assure complete safety for their passengers.
I will never use this airlines again!
Old Mar 23, 2011, 6:20 PM
Gromit801 Gromit801 is offline
Join Date: Aug 2007
Posts: 745

You'll notice the date on their contract, is April 2010. Since then TSA/Homeland Security has required an hour for all international flights. I learned this the hard way myself trying to get to Cabo on another airline.

That being said, US Airway's SHOULD have a more up to date agreement on their website. Hit them with a complaint, and file with the DOT.

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