#1  
Old Jul 9, 2016, 8:16 PM
Dockoo Dockoo is offline
 
Join Date: Jul 2016
Posts: 1
Thumbs down Used their app to upgrade- totally got fleeced

Was flying back from Quito to Houston, offered $129 upgrade on their app. Accepted but didn't receive a receipt. When I returned home (their service btw was pretty pathetic didnt' even get offered any food and the seat did not recline fully) charged $729 USD instead. Called numerous times, put on hold for hours. Transferred from agent to agent. Two agents told me 'there must be a problem with the app' but in the end said i had to send an online complaint. They then took a week and sent a form letter saying it was refused because "i used the ticket". Called back again, same go-around and at one point one clerk hung up on me because i was getting angry and she didn't want to talk to me. Again said i had to file a customer complaint online to 'customer care' this time. Now one month later and didn't even give me a refusal. Just ...nothing. I have to say I have traveled all over the world and had the usual issues of canceled flights, lost baggage etc. Never have I been treated so shabbily by any company much less any airline. I refuse to travel with them ever again. Not worth their 'deals'.
Reply
Tags...
Tags
app, evasive, overcharged, rude customer service

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Canceled / Delayed / Overbooked MIA Gate E9 on 3/8/12 totally lied to husband Americanisliar American Airlines Complaints 2 Mar 10, 2012 1:14 PM
Customer Service Awful Experience and Now Totally Confused BritGirl Customer Service 0 Feb 24, 2012 6:20 PM
I'm totally jet-lagged Winner181 General Discussion 1 Jan 5, 2012 4:08 AM
Customer Service Totally Disgusted with Continental jen Customer Service 2 Jan 25, 2010 4:20 PM
Canceled / Delayed / Overbooked Totally upset with the whole AA experience!!! nana28 American Airlines Complaints 15 Sep 28, 2009 1:59 AM


All times are GMT. The time now is 10:58 PM.

 

About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.

 

Advertising

Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2020