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Old Jul 20, 2016, 2:49 PM
Maroon Maroon is offline
 
Join Date: Jul 2016
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Angry Worst flight ever

As experienced flyers but new members of Star Alliance, we were extremely disappointed from our recent UA flight - the worst flight we have ever encountered.
As an Economy PLUS flyer, we did not have IFE nor reading light for the entire flight duration (approximately 10:30h). Staff, including the flight manager, was terribly inconsiderate and careless about the case and made us feel very uncomfortable with the already awkward situation.Although no less than 7 people were sleeping on 3 seats in the aircraft, no alternatives were offered for us besides waking these people by ourselves and find a solution on our own.


I have filed an official complaint in their website. Are their any tips how to deal with such a terrible service??
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