Customer Service
COMPLAINT: Worst Customer Service Ever

Thread Tools Display Modes
Old Dec 31, 2016, 6:01 AM
spainfly spainfly is offline
Join Date: Dec 2016
Posts: 1

We were connecting from LHR and the flight got delayed 2 hours which caused a missed connecting flight. However, they did send out baggage to our destination without us.
Nobody advised we weren't going to make it to our destinations until we arrived to the closed gate.
Ollie from customer service checked that our baggage was sent to OAK and that she only had one flight left for tonight to San Francisco otherwise we would have to pay for the accomodation and get a flight the next day. She printed the boarding passes to San Francisco sitting my husband and myself separately. Which after all seem unacceptable and we complained about it so she got upset and decided to change our flight to the next day saying that then we need to pay for the accomodation.
She treated us like garbage with very bad manners until we asked to talk to her supervisor. Then she started lying saying she didn't know we had our bags sent to Oak (which she confirm calling some colleagues).
At this stage we are going to San Francisco and we need to pick up our baggage tomorrow at Oak.
Reply With Quote Share with Facebook


Old Apr 5, 2017, 6:14 AM
Reycro Reycro is offline
Join Date: Apr 2017
Posts: 1

Agreed AAs customer service can be pretty shoddy.
Reply With Quote Share with Facebook


american airlines, british airways, iberia, oneworld, phoenix

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
In-flight Issue Europes Worst Airline - Insect in food, worst customer service amitsharma Turkish Airlines Complaints 0 Dec 8, 2016 1:28 AM
Customer Service Worst customer service Oscarlime11 Etihad Airways Complaints 0 Jan 31, 2013 5:24 AM
Reservations WORST customer service ever!!!! Saquila United Airlines Complaints 1 May 29, 2012 10:13 PM
Customer Service Worst customer service ever! lucky7 Delta Air Lines Complaints 0 Nov 3, 2011 11:35 AM
Reservations Worst customer service EVER buzzyb Reservations 0 Feb 14, 2011 3:08 PM

All times are GMT. The time now is 4:17 PM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.

counter free hit unique web
unique visitors