Reply
Customer Service
COMPLAINT: Lost and Found Process is Ridiculous

 
Thread Tools Display Modes
  #1  
Old Jan 31, 2019, 5:11 PM
Alice J Weiland Alice J Weiland is offline
 
Join Date: Jan 2019
Posts: 1

After multiple delays and getting moved around on my flight connections, I finally arrived in Cleveland on January 17 on flight AA1607 at approximately 10:30 p.m. Through all of the stress trying to get home I realized the next morning that I had left my I-Pad in the back seat pocket. I tried calling hoping they would maybe be on the lookout for it and just got their voice response system advising me that I had to file a lost and found form online. Well, that would have been real easy if I had my I-Pad. Still unable to get through to speak to anyone, I was finally able to borrow a computer that morning to file a lost and found report. This was on January 18 and I have heard nothing. I was in row 23 towards the back so it's unlikely everyone behind me was a dishonest thief. Since this was the last flight for this aircraft that night, there was certainly a cleaning crew before the next day boarding. I am just sick over this loss. My son is in the military and I fly quite frequently to visit him and his family and always use AA because I have their advantage card program and it helps pay for my air fare. I have had more flights delayed, cancelled then I have had on time and this is just another thorn in my side with AA. What ever you do, don't leave anything of value on the aircraft because there will be no one to help you get it back; just a hopeless form to fill out. They say they will keep you informed and that is also hopeless. Once I use up my miles, I will be switching airlines and closing my advantage account.
Reply With Quote Share with Facebook


Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Baggage Problems Predatory Lost & Found Policies: Like Asking the Cat to Babysit the Parakeet dhalliday Delta Air Lines Complaints 0 Jun 17, 2015 1:15 PM
Customer Service USAIR stonewalls overcharge refunds and lost and found ccfrost Customer Service 0 Mar 26, 2015 8:42 PM
Customer Service can"t get lost and found department l heystek Air France Complaints 2 Sep 25, 2012 1:24 PM
Baggage Problems Lost item found but then lost Dodgemc Baggage Problems 1 Oct 19, 2011 3:03 PM
Customer Service Lost Luggage TWICE - Found Employees Sleeping tljones1961 Delta Air Lines Complaints 1 Nov 30, 2010 8:15 PM


All times are GMT. The time now is 1:07 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.

counter free hit unique web
unique visitors