Reply
COMPLAINT: bad service: Turkish Airlines

 
Thread Tools Display Modes
  #1  
Old Oct 6, 2010, 12:48 PM
vos vos is offline
 
Join Date: Oct 2010
Posts: 1

In february 2010 my luggage - a Samsonite trolly - got completely damaged during a Turkish Airlines flight from Brussels tot Cape Town. I filled in an official document, and after 2 weeks TA in Cape Town offered me a cheap trolly of a minor brand which I refused. No problem, the TA servant in Cape Town told me, and she contacted a colleague in Brussels. Back in Brussels I contacted TA -- after many mails and telephones, it was a Turkish person working for Airstop who advised me to contact his friend at the TA desk in Brussels personally, and I got an answer: plz come to our office. There they proposed me to replace my Samsonite trolly by a huge, ugly suitcase of a cheap Turkish brand. I told her I didn't want a huge ugly suitcase and for sure not of this cheap brand. She told me to fill in a new document, she would send it to the TA headquarters. Every now and then I sent an email to ask if they were dealing my claim; but I never got a proper answer. To make a very long story short: untill now, this problem wasn't solved. This is of course, after almost 9 months, a real shame for this company Turkish Airlines who doesn't really respect its clients.
Reply With Quote Share with Facebook


Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
LAN Airlines does not equal customer service Todd Bone Other Airline Complaints 2 Oct 13, 2012 10:53 AM
caution: misleading information about baggage allowance, Turkish Airlines 1910 Fabian Turkish Airlines Complaints 8 Nov 27, 2010 8:24 AM
Canceled / Delayed / Overbooked Bad service from United Airlines tom United Airlines Complaints 8 Jan 17, 2009 3:08 AM
Turkish ariline - keep away! hnr Turkish Airlines Complaints 1 Nov 17, 2008 9:47 PM


All times are GMT. The time now is 1:54 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.

counter free hit unique web
unique visitors