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Customer Service
COMPLAINT: Horrible Customer Service

 
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Old Nov 27, 2012, 6:53 AM
chris84 chris84 is offline
 
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Here is a couple paragraphs from a letter I will be formally sending to Air Canada and CTA.



My girlfriend and I had been trying to contact and speak with a customer service representative from 11:15 PM November 26, 2012 until 1:29 AM November 27, 2012. We had been waiting on hold patiently 5 separate times and hung up on 4 times. We also asked to speak with a supervisor and were hung up on.


Our experience was absolutely atrocious. Never have we had such horrible, rude and incompetent customer service. We have flown with various airlines around the world such as Virgin Atlantic, Cathay Pacific and KLM to name a few. Today Air Canada has proven to have provided the worst customer service we have ever had.
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Old Nov 27, 2012, 8:00 AM
A320FAN A320FAN is offline
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Originally Posted by chris84 View Post
Here is a couple paragraphs from a letter I will be formally sending to Air Canada and CTA.



My girlfriend and I had been trying to contact and speak with a customer service representative from 11:15 PM November 26, 2012 until 1:29 AM November 27, 2012. We had been waiting on hold patiently 5 separate times and hung up on 4 times. We also asked to speak with a supervisor and were hung up on.


Our experience was absolutely atrocious. Never have we had such horrible, rude and incompetent customer service. We have flown with various airlines around the world such as Virgin Atlantic, Cathay Pacific and KLM to name a few. Today Air Canada has proven to have provided the worst customer service we have ever had.
Care to elaborate what your so called issues/problems were.
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