Reply
Customer Service
COMPLAINT: Infant turns 2 mid itinerary

 
Thread Tools Display Modes
  #1  
Old Mar 29, 2009, 11:02 PM
tribe003 tribe003 is offline
 
Join Date: Mar 2009
Posts: 1

My son turned 2 mid itinerary last month (my trip was March 11 - 20). I asked both expedia.ca who I booked the trip with, and checked with aircanada at departure if I would have any problems. They both said no problem, its based on his age at departure or outbound flights. There was no problem with the US carrier upon return. In washington, Air Canada would not provide a boarding pass, and made me buy a ticket for $942 USD for 1.5hour flight.

Since being home, I have checked again with both companies, and they both again gave me the same answer. Expedia by phone, air canada at the ticket purchase counter at the airport.

Beware, if your child turns two mid trip, buy him/her a one way ticket home. dont listen to any other answer. I am pursuing it, as I have some pretty concrete proof I was given misinformation.

Anybody else have similar experience?
Reply With Quote Share with Facebook




Replies:

  #2  
Old Mar 29, 2009, 11:48 PM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197

Call Air Canada again and ask the advice. Tape the call, and ask them to send you confirmation of the policy in writing. Then, sue their ass.
Reply With Quote Share with Facebook
  #3  
Old Mar 30, 2009, 5:06 AM
PHXFlyer PHXFlyer is offline
Banned
 
Join Date: Dec 2008
Posts: 1,366

Originally Posted by tribe003 View Post
My son turned 2 mid itinerary last month (my trip was March 11 - 20). I asked both expedia.ca who I booked the trip with, and checked with aircanada at departure if I would have any problems. They both said no problem, its based on his age at departure or outbound flights. There was no problem with the US carrier upon return. In washington, Air Canada would not provide a boarding pass, and made me buy a ticket for $942 USD for 1.5hour flight.

Since being home, I have checked again with both companies, and they both again gave me the same answer. Expedia by phone, air canada at the ticket purchase counter at the airport.

Beware, if your child turns two mid trip, buy him/her a one way ticket home. dont listen to any other answer. I am pursuing it, as I have some pretty concrete proof I was given misinformation.

Anybody else have similar experience?
You really should pursue this not only because it inconvenienced you but both Expedia and Air Canada are absolutely wrong about this. It's not just airline policy but both an FAA and Transport Canada regulations that a child aged 2 and up must have it's own seat.
Reply With Quote Share with Facebook
  #4  
Old Mar 31, 2009, 7:35 PM
Leatherboy2006 Leatherboy2006 is offline
 
Join Date: Nov 2007
Posts: 340

WARNING about taping the call, unless you tell the person it is being taped, in some places this is illegal to do without the other persons knowledge. Most companies cover themselves by the recording saying "this call maybe recorded for training purposes" When I was having issues with Sprint over cell phone they actually went back to the tapes to see what was said and they were covered by that "training purposes recording"
Reply With Quote Share with Facebook
  #5  
Old Mar 31, 2009, 9:19 PM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197

You are right. I found that some reps will not talk to you if you tell them it is being taped. When I had a problem with BT, I once told the rep that "this conversation is being taped for quality assurance purposes" and she laughed and said how can I hlep you? I was sure she thought I was joking. The tape helped me to prove that their help lines did not know their own policy on their website and I got a refund of some charges on the back of it. It can be worth a try.
Reply With Quote Share with Facebook
  #6  
Old Mar 31, 2009, 10:18 PM
Corbel Corbel is offline
Banned
Airline Employee (NOT OFFICIAL REP)
 
Join Date: Jan 2008
Posts: 214

i found this on air canada's website and in the contract of carriage...

*NOTE: If an infant has their second birthday between the departure and return segments of an international trip, the parent can:
  1. Pay the full published children's fare for that flight (and be certain to have a confirmed seat for his child both ways), OR
  2. Pay the infant fare on the departure, and the published child's fare on the return.
Reply With Quote Share with Facebook
  #7  
Old Mar 31, 2009, 10:30 PM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197

It would be kind of useful if Air Canada's employees knew their own rules, especially if these are manadated by government agencies...I think the government should make test calls to airline helplines. If they are not over 98% accurate, then the airline faces substantial fines. That might help....
Reply With Quote Share with Facebook
  #8  
Old Apr 1, 2009, 7:32 AM
PHXFlyer PHXFlyer is offline
Banned
 
Join Date: Dec 2008
Posts: 1,366

Originally Posted by jimworcs View Post
It would be kind of useful if Air Canada's employees knew their own rules, especially if these are manadated by government agencies...I think the government should make test calls to airline helplines. If they are not over 98% accurate, then the airline faces substantial fines. That might help....
I'm not sure about Transport Canada but the US DOT does make test calls to the airlines' reservations call centers to make sure they are in compliance with their own Customer Service Commitments and Contracts of Carriage.
Reply With Quote Share with Facebook
  #9  
Old Apr 1, 2009, 9:14 AM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197

If they do, do they publish the results? Are the airlines fined? Cos, it ain't working... some of the agents are unbelievably ignorant of the rules..
Reply With Quote Share with Facebook
  #10  
Old Apr 1, 2009, 9:18 AM
The_Judge The_Judge is offline
Former Airline Employee (NOT OFFICIAL REP)
 
Join Date: Oct 2008
Posts: 1,109

Fines are a joke. If the airline contests the fine with the FAA, it is almost always reduced to a minimal amount.

Also, some fines are personal fines to the individual but these are normally for security related offenses.
__________________
Yes, the rules and policies favor the airlines unfairly. I do not dispute that.
Reply With Quote Share with Facebook
  #11  
Old Apr 2, 2009, 1:38 AM
Leatherboy2006 Leatherboy2006 is offline
 
Join Date: Nov 2007
Posts: 340

I actually saw the thing about taping converstions.....OK my secret is out....on Peoples Court and Judge Judy has mentioned in several cases. Both judges noting it depends on what state the people were from/in.
Reply With Quote Share with Facebook
  #12  
Old Apr 2, 2009, 1:46 AM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197

I am shocked that with a name like Leatherboy, your only secret is that you watch Judge Judy! Judge Judy rocks btw!!
Reply With Quote Share with Facebook
  #13  
Old Apr 2, 2009, 5:33 AM
Jetliner Jetliner is offline
Former Airline Employee (NOT OFFICIAL REP)
 
Join Date: May 2008
Posts: 495

Actually if they tell you that the call is being recorded, than that kind of counts on both ends.
Reply With Quote Share with Facebook

Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Reservations Skipped flight on itinerary, all remaining flights cancelled RobertB United Airlines Complaints 15 Jun 1, 2012 9:56 PM
Customer Service Delta Gives False Updated Itinerary Info Delta Victim Delta Air Lines Complaints 2 Apr 4, 2009 8:19 AM
JAL - Infant pricing policy kajilau Other Airline Complaints 3 Sep 27, 2008 10:18 PM


All times are GMT. The time now is 10:19 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.

counter free hit unique web
unique visitors