Old Oct 23, 2010, 7:19 PM
moscow joanie moscow joanie is offline
Join Date: Oct 2010
Posts: 2
Thumbs down Lufthansa - baggage damage

Flying from Paris to Moscow with my brand new Rimowa Salsa Air luggage, I was dismayed to discover upon collecting it in Moscow at about 11:30 PM that it had been crushed. No one was at the Lufthansa counter at that hour and it would have been next to impossible to find someone at Domodedevo at that hour who spoke English, so I went home. The Lufthansa website says to report the damage to LH - NOT to the airport authorities. So - I went all the way back to the airport today with the luggage to file a claim. The LH agent said I had to file it the night before, when I arrived. Not so, according to the LH website and I told her so - telling her I would write the president of the airline if she insisted on taking that position. She said procedure is different at DME - and doesn't follow LH's procedure. Finally, she called someone to take the claim but now I have to fax it to LH in Germany. I really think they just don't want to be bothered, but nonetheless - I WILL find a way to have my claim satisfied.
Old Oct 31, 2010, 12:47 PM
Jetliner Jetliner is offline
Former Airline Employee (NOT OFFICIAL REP)
Join Date: May 2008
Posts: 495

You have to keep in mind that it is common in Europe for there to be a ground handling company that handles many airlines, and in some cases one ground handling company who handles all of the airlines at that airport. They are not actual airline employees, and so they have to learn the policies for all of the airlines, which will be different. You may have run into someone who was fairly new.

That's also why LH states you have to report it to them, not the airport staff.
Old Dec 22, 2010, 7:13 PM
Researcher Researcher is offline
Join Date: Dec 2010
Posts: 28
Send a message via Yahoo to Researcher

Dear user: I am developing a Doctoral research on Mishandled baggage (see General Discussion- Mishandled Baggage Research ) Could you please, provide the airline complaint form (minus personal information) you filled with the airline or send me an email to [email protected] and I will send a survey. The survey is very similar to the one you must file with the airline and does not contain personal information.
Thanks before hand

To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Baggage Problems dalta damage TLROUHOTASSR Delta Air Lines Complaints 3 Jun 9, 2010 12:19 AM
Baggage Problems Lost Baggage‏ & Bad customer service from Lufthansa airlines and Spanair Darine Lufthansa Complaints 13 Oct 15, 2009 8:04 AM
Swiss Air/Lufthansa baggage disaster JTHORNTON Swiss Air Complaints 1 Dec 21, 2008 3:04 PM
USA 3000 - Lousy Customer Service + Baggage Damage dush Other Airline Complaints 0 Apr 29, 2008 12:41 PM

All times are GMT. The time now is 4:56 PM.


About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.



Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2020