Old Jul 5, 2012, 2:03 AM
bodyforlife bodyforlife is offline
Join Date: Jul 2012
Posts: 3
Default Virgin America

I was on a flight last Tuesday leaving Las Vegas at 8:40pm and arriving at San Francisco at 10:10. We arrived about 10 minutes early and were told that there was a plane in the gate we were supposed to deplane at (the pilot said it wouldn't be more than 15 minutes). We ended up sitting on the tarmac for 50 minutes. The flight attendants and pilot basically kept their heads down as we left the plane (as did the woman at the desk as we entered the terminal....I assumed they didn't want to make eye contact with all the disgruntled customers). I sent in a complaint (which they claim they answer within 72 hours). Got the reply on Saturday and it was the typical form letter (always find those so insulting...it may be efficient for them but to me, it sends a message that they don't give a damn about their customers since they can't send a personal response). Nothing was offered for the inconvenience.
Old Jul 5, 2012, 3:25 PM
Gromit801 Gromit801 is offline
Join Date: Aug 2007
Posts: 745

So you suffered a very minor inconvenience for 50 minutes. 50 whole huge minutes. Did you miss a connection? Then I would say yes, you deserve some sort of compensation if VA didn't get you rebooked.

Perhaps the aircraft at the gate had a mechanical, maybe a tire change and couldn't be moved right away. Passengers don't have a "right" to know the issue.

Have you ever been stuck in a traffic jam for an hour? Did you demand compensation for whomever caused the traffic jam? After all, yo paid a fee for your registration and driver's license, and your taxes paid for the road. But someone kept you from enjoying that right you paid for.

You have to take those little curve balls life throws at you. They happen regardless of how well anything gets planned.
Old Jul 5, 2012, 3:54 PM
bodyforlife bodyforlife is offline
Join Date: Jul 2012
Posts: 3

You're entitled to your opinion. I'm expressing mine on a site for Airline Complaints (which is what it's intended for). Thanks.

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Virgin America -- Horrible Customer Service james2418 Virgin America Complaints 1 Nov 10, 2011 11:18 AM
Virgin America lost my bag, then refuses my claim shatnerm Virgin America Complaints 0 Aug 28, 2011 11:29 PM
Virgin America - Gotcha Game jcranford Virgin America Complaints 5 Aug 8, 2009 2:12 AM
Virgin America, Emergency Situation, Possibly Losing $1,500 jk2001 Virgin America Complaints 3 Aug 3, 2009 7:48 AM
Virgin America: Unfriendly To Disabled Passengers pupypon Virgin America Complaints 0 Apr 1, 2008 1:29 AM

All times are GMT. The time now is 4:07 AM.


About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.



Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2020