Old Jul 7, 2011, 6:52 PM
KayeWolf KayeWolf is offline
Join Date: Jul 2011
Posts: 1
Question Charge for Delayed Luggage?

I paid $25 to AA to check my bag on a non-stop flight. It got lost, well not exactly lost, delayed. It arrived 36 hours later. When I asked for my $25 back they said it arrived at its destination so no refund was due. When I went on to ask to speak to a supervisor and get information on lodging a complaint I was brushed off. If someone collects a fee for a service, they should provide the expected service. Any ideas with whom I could lodge a complaint and get my $25 back?
Old Jul 11, 2011, 2:20 PM
jimworcs jimworcs is offline
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197

Did you claim for any losses related to the delay?
Old Jul 12, 2011, 11:27 AM
Ombudsman Ombudsman is offline
Join Date: Feb 2011
Posts: 136

The only airline that has a baggage guarantee is Alaska Airlines and even they do not refund the checked bag fee:

If your baggage is not at baggage claim within 20 minutes of your plane parking at the gate, you're entitled to a $20 Discount Code for use on a future Alaska Airlines flight or 2,000 Alaska Airlines Mileage Plan bonus miles.
I re-checked AA's contract of carriage and their baggage fee disclosure and they make no such guarantee. Although delayed they did get your bag to the destination and therefore don't owe you anything. Perhaps if you write a polite letter explaining any inconvenience the delayed bag caused you they might credit some bonus miles to your frequent flier account but I would not expect much more.
Contributing editor to one of the largest travel blogs on the internet.

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