Old Mar 7, 2008, 3:38 PM
amaris amaris is offline
Join Date: Mar 2008
Posts: 1
Red face Wrong AA departure time

4 March 2008
Customer Service, American Airlines
Scheduling incident
Locator IAOCMQ
Dear Customer Service,
I purchased RT tickets for my wife and myself from CUN - CLO - CUN via MIA. Since our return trip was almost three months after our outbound flight we confirmed the return flight details the day before departure. Your agent verified this call. The first leg from CLO - MIA was AA 920 with a 11:45 AM departure time which was printed on our email itinerary from AA. We arrived at the CLO airport three hours prior to departure and found out our flight had left and no other flights were scheduled that day..
We were planning to return Sunday in order to make important appointments on Monday. For us this was a costly mistake by AA who sent the original email itinerary with the wrong flight time and compounded when it was confirmed by the AA office in Cali. Not only did we miss our appointments we had the cost of another night in Cali and a number of international calls. Because of the considerable cost and inconvenience I asked the agent for some compensation in the form of a voucher for a future flight or even an upgrade on our return flight the following day.. Both requests met with deaf ears.
I noticed on our flight there were empty seats in first class and it would not have cost AA anything to give a little PR compensation for the frustration and expense AA caused us.
I hold a Commercial Multi-Engine license and know that these things can happen but it would have cost you nothing to have given us an upgrade.
Alan H. Maris
America S. Maris

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