Other Airline Complaints If we receive 10 complaints about an airline, we will create a specific section for it above.

Thread Tools Display Modes
Old Dec 23, 2020, 9:48 PM
Gil Anav Gil Anav is offline
Join Date: Dec 2020
Posts: 1
Default Aeromexico is Dishonest

I purchased a ticket from Mexico City to London on August 2, 2020. On August 9th, Aeromexico cancelled the flight. They did not even offer to refund the money paid for the ticket, as they must do by law (plus 25%). Rather, the cancellation message said that we could have an open ticket to any destination. However, this was a lie. To this date (December 23rd), Aeromexico has neither refunded the ticket price nor honored their offer for an open ticket. All I get when I call the airline are lies and more lies -- first, they said that the money had already been refunded, and then that I would get a voucher for 115% of the ticket price, but none of that is true.

We've filed a complaint with the Mexican consumer protection agency and the airline's response was to send us a notice informing us that our claim was subject to their bankruptcy proceeding in New York. Yet another lie -- that proceeding does not affect any claim against the airline that was created after June 30, 2020. I suppose that their strategy will be to try and fool the Mexican courts into believing their latest lie. They'll probably also claim that the flight cancellation was caused by Covid, although they sold the ticket and cancelled the flight in August, well after they knew all about the pandemic's effect on air travel. (I suspect that their plan all along was to cancel the flight four weeks out and just keep the passengers' money.)

Many people have told me of similar acts of dishonesty on the part of Aeromexico, such as leaving their passengers stranded in Shanghai without even notifying them of the flight's cancellation and then refusing to refund the ticket price.

You cannot stay far enough away from this airline. Do yourself a favor and fly anyone else.

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
In-flight Issue BA dishonest pricing Cally British Airways Complaints 0 Aug 21, 2015 10:20 PM
AeroMexico Theifs elmikedSF49ers Other Airline Complaints 0 Nov 16, 2012 2:30 AM
Aeromexico - Don't Fly With Them Thor Other Airline Complaints 1 Jun 7, 2012 8:46 AM
Dishonest thievery robertmcgough JetBlue Airways Complaints 13 Aug 18, 2010 11:40 AM
AeroMexico: Service erik1112 Other Airline Complaints 1 Dec 21, 2007 5:36 AM

All times are GMT. The time now is 7:28 PM.


About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.



Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2020