Prev Previous Post   Next Post Next
Old Sep 23, 2009, 2:28 AM
washingtonfamily washingtonfamily is offline
Join Date: Sep 2009
Posts: 1
Default $4700 charge to get on next flight

My husband and 3 kids missed a 6 a.m. flight on American Airlines. When my husband called AA to ask what his options were, he was led to believe that the ONLY option he had was to book a new flight immediately with the call center. The representative told him standby was not a viable option. She did not tell him he could go to the ticket counter for help or book a new trip through another airline or website such as Orbitz. She charged him $4700.00 and put them on the very next flight!! I later found out from several AA supervisors that they would have only charged him $400.00 at the ticket counter. The trip could have also been rebooked for thousands less with another carrier. The employees at the airport all assured me that this was an error and could be resolved, but Customer Service told me they were "sorry I was disappointed." One supervisor offered me a partial refund, but didn't follow through. Another one gave me refund envelopes to mail to the refund department. (Never heard a word from them, not even an acknowledgement that the refund was requested.) That supervisor told me I had been "screwed to the wall" and he would be shocked if I didn't get a refund. I have contacted the DOT and the attorney general's office as well as my attorney. I do not intend to "just go away". They will continue to hear about my case until it is resolved!

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Frequent Flyer Program $100 charge to cancel a reservation ! billwill Delta Air Lines Complaints 10 Jun 7, 2011 6:30 PM
Baggage Problems Trumped up baggage charge ldhughes Baggage Problems 3 May 25, 2009 1:06 PM
Is it legal to charge for flight then get you for a seat? airdr General Discussion 1 Mar 29, 2009 11:38 PM
Customer Service Charge to talk to a person Rivkamal Delta Air Lines Complaints 0 Jun 6, 2008 11:28 PM
Check-in / Boarding Check-in Charge Crive Delta Air Lines Complaints 3 May 23, 2008 5:23 PM

All times are GMT. The time now is 11:23 AM.


About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.



Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2020