Old Sep 25, 2012, 12:18 AM
ColleenBe ColleenBe is offline
Join Date: Sep 2012
Posts: 1
Angry American - lying about work slowdown ?

We just had the worst experience ever. We were lied to multiple times from American regarding everything from seating to delays due to weather to connections being made. We were told in San Fran that lots of people had called in sick (lie). We were then told the plane was late to SFO weather (lie). We were then told in Miami it was due to Miami weather (lie). We were the told from a customer rep via a complaint we emailed (which we never do - that's how bad it was) that it was due to traffic congestion/ATC. We were treated very rudely in Miami by ground service and told they would not comp our room after we missed our connection. One customer rep even yelled at me in public when we told him we just wanted a comped room at any hotel to sleep6 hours until morning when they could get us on another flight.
Why would anyone ever want to fly on American. The planes are old. The employees are rude and they do appear to lie. Anyone else dealing with this?
Old Sep 25, 2012, 1:39 AM
xjcaptain xjcaptain is offline
Airline Employee (NOT OFFICIAL REP)
Join Date: Dec 2011
Posts: 75

Can you explain how you know for a fact these were less...Please be specific.
Old Sep 25, 2012, 1:07 PM
jimworcs jimworcs is offline
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197

Here is a useful tip so you can tell if an airline employee is lying to you.. Look and see if their lips are moving.

The reality is that the first explanation is quite likely. AMR has been experiencing severe labour relations issues and the pilots contracts are the subject of litigation in bankruptcy court. One of the tactics is for the pilots union to pull a mass sickie as a bargaining tactic. If this was the case AMR are liable for your overnight stay costs. The weather/ATC excuse is more problematic. Certainly during the Delta/NWA takeover, there were many cancellations which appear to have been blamed on weather which were highly dubious and it would nto suprise me if AMR are seeking to do the same. Ttry complaining to the DOT, there is a link on this site. However, I would plump for the delay being caused by the sickie protest if I were you...much more chance of being compensated.

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