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Old Jan 15, 2017, 7:45 PM
sevasta sevasta is offline
Join Date: Jan 2017
Posts: 1
Default My booking was cancelled, never received a proper confirmation

I had booked my flights 2 months in advance, received my confirmations and forgot about them. On the day of the flight I decided to check the flight status and realised that my booking had been cancelled. The customer support told me that my payment didn't get through and that I was notified but I didn't respond and so they had to cancel the booking. I had to book the flights 2 days later and pay double the price. When I looked for the email that was supposedly sent to notify me about the problem, it looked like a normal confirmation email, with just one sentence at the end asking me to get in touch with the customer support. There was not a single word about any problems with payment, no mention of it either in the subject of the email or at the beginning of it, or at an obvious place. I filed a complaint, but never received any response. I wouldn't want to have such a "surprise" when having to book more critical flights, I should probably restrain from using this airline again.
Old Jan 22, 2017, 9:23 AM
A320FAN A320FAN is offline
Airline Employee (NOT OFFICIAL REP)
Join Date: Jan 2011
Posts: 363

in 2014 when I flew to Europe, and on various airlines in Europe, including KLM and Lufthansa, as well as EasyJet, I received e-mails, and a call from KLM and called the airline back directly, I had no problems. They wanted to confirm the bookings were legit and real.
Next time try calling the airlines right after you book with them.

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