Other Airline Complaints If we receive 10 complaints about an airline, we will create a specific section for it above.

Reply
Tools...
 
Thread Tools Display Modes
  #1  
Old Feb 20, 2008, 7:07 AM
Tanya Phease Tanya Phease is offline
 
Join Date: Feb 2008
Posts: 1
Angry Thai Airways - online ticketing policy

Thai Airways does not allow for a third party to book online for a family member. It has this policy that
THE PICTURE IDENTIFICATION, INCLUDING CREDIT CARD USED FOR ANY PURCHASE
BY PHONE OR INTERNET, SHALL BE PRESENTED AT CHECK-IN.
This means a husband cannot purchase a ticket for his wife. A father for their daugher, and etc. The cardholder must be part of the travelling party. I don't know of another airline that has this restriction. They say that it is designed to prevent credit card fraud.
I live in Korea. My mother lives in Australia. I booked a flight for my mum to visit me in Korea. My mother cannot use the e-ticket that I have booked because she is not the credit card holder. I am.
I have sent many emails to Thai Airways but they are now ignoring my emails. The options that they have provided me are:
1. Present myself in person at Melbourne ticketing office and they will reprint the e-ticket free of charge without the 'present credit card' restriction. (I live in Korea. How is this going to work?)
2. Send a bank cheque to Melbourne ticketing office for full fare. Once the bank cheque has been received and processed, my credit card will be reimbursed minus a processing fee.
So much for the ease and convenience of online booking.
Reply

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Reservations beware! ticket change policy online booking chb American Airlines Complaints 3 May 7, 2008 1:03 AM
Canceled / Delayed / Overbooked Policy for missed connections mchachere Flights Canceled / Delayed / Overbooked 1 Oct 7, 2007 3:52 PM
Canceled / Delayed / Overbooked Policy to hold last flight remoteaccess3 Southwest Airlines Complaints 0 Jul 23, 2007 4:13 AM


All times are GMT. The time now is 6:29 PM.

 

About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.

 

Advertising

Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2020