Cancellation Policy?
We represent a traveler who purchased a round trip ticket on United Airlines and was bumped off her return flight when she failed to use the first leg of her ticket. Basically, she bought a round trip ticket to Chicago and instead drove there with a friend. When she went to the Chicago airport to catch her return flight, a United representative informed her that she no longer had a seat on the flight because she did not use the first leg; however, she had the option of purchasing another seat if she wanted to get on the flight. Because she had no other option, she did just that, and spent approximately $900 for a first class seat on a flight in which she had already paid for a coach seat. Essentially, United made her pay two times for one seat.
Even though our traveler purchased tickets from United, we suspect that this may be an industry- wide practice and are interested in speaking to passengers who have had similar experiences on United, or any other airline.
Has this happened to anyone else? If so, we are very interested in hearing your story. Please email us here.
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