[sundays]

I would like to inform you of the trials and tribulations my wife I endured on June 27 and the following 48 hours. We arrived at EWR on CO29 from LHR. Unfortunately our two bags, with all our clothes, toiletries, and necessary prescription medicines(my wife is being treated for cancer and I am taking medication after a heart attack), did not arrive on our flight(connecting in London from Paris. We filed a delayed baggage claim immediately. The Continental agent told us she could get us our bags by the evening but that she preferred to give herself 24 hours as she was leaving soon. We dared not protest. The following afternoon(I do not remember the precise time of the phone conversations)we were told that our bags had arrived on BA185 and were already clearing customs, and would be delivered to us in the evening.I was told to call back later for an update. I got an agent named Scott, who was the rudest person I have ever talked to at Continental; a realdisgrace to your company. I called back a few minutes later to speak to someone else, and was told that our bags hadn't been located and were not at Customs, and "Who told you that they were?" In addition he said that since we were staying with family9I'd explained that we were using a cousin's apt., but thatno family was present)we shouldn't have to worry about essentials. You can imagine how my wife and I felt. One agent, Dina, was fantastic, and I think it was she who had resolved the problem after 48 hours. Continental offered us two $50 certificates which I think do not represent the situation we experienced.