[wisestone]

American Airlines has reached a new low ebb in its cutomer service. My wife who is pregnant was traveling from Chicago to Washington DC. After a long day of business meetings, she requested that she be allowed to pre-board. The agent at the airport rudely brushed her aside and told her to get back to her group. She requested and politeley asked if she could make an exception, the agent brished her aside and asked her again to wait for her group to be called. When my wife suggested that she plans to complain to the customer relations, the agent arrogantly told her to to use the web to go ahead and complain. Shame om American Airlines for treating its cutsomers in this manner. As a matter of fact I challenge the American management to aplogize in public if they have any guts and self respect and take stringent action against the employee. They know whe the emplyoyee at Chicago is. Shame on American Airlines. This is absolutely pathetic.