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Old Oct 4, 2023, 7:21 AM
Mblassoples Mblassoples is offline
Join Date: Oct 2023
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Angry A Dream Vacation Shattered: Our Disastrous Experience with AirBaltic

My wife and I, both pensioners, had been eagerly anticipating our dream vacation to Tallinn, Estonia, where I was scheduled to attend an important conference. The excitement was palpable as we boarded our flight, trusting that AirBaltic would ensure a smooth and delightful journey. Little did we know that our dream vacation would soon turn into a nightmare, leaving us deeply disappointed and frustrated.

The Initial Excitement:
Setting off from Bologna, Italy, we embarked on our adventure full of hope and excitement. The prospect of exploring Tallinn’s historic charm and attending the conference added an extra layer of enthusiasm to our trip. With our bags packed and spirits high, we boarded our AirBaltic flight, blissfully unaware of the challenges that awaited us.

The Disastrous Mishandling of Baggage:
Our optimism quickly faded upon our arrival in Tallinn when we discovered that our baggage had not made it to the destination. The disappointment of finding our bags missing was compounded by the airline's lack of timely communication and accurate information regarding the status of our belongings. Despite promptly reporting the issue, the reassurances from AirBaltic’s staff turned out to be empty promises as they managed to lose/mishandle our baggage on three occasions, we only received our baggage 22 days after the initial incident.

Financial and Emotional Strain:
The impact of this mishandling was not merely inconvenience; it was a financial and emotional strain on two retirees who had meticulously planned and saved for this trip. We were forced to purchase essential items like clothing, toiletries, and formal wear, incurring unforeseen expenses that stretched our budget to the limit. The mounting stress and disappointment cast a dark shadow over what was supposed to be a joyous occasion.

AirBaltic’s Inadequate Compensation:
To add insult to injury, the compensation offered by AirBaltic was shockingly inadequate. A meagre 40 Euros per person TOTAL was offered, a sum that barely scratched the surface of the financial burden we had shouldered due to their negligence. This paltry amount did little to address the significant inconvenience, financial strain, and emotional distress we experienced throughout the ordeal.

Our dream vacation and conference were marred by AirBaltic's incompetence and lack of empathy. As pensioners who value our hard-earned money and cherish our travel experiences, we are appalled by the airline's disregard for passenger satisfaction and the apparent breach of international regulations. We urge fellow travellers to think twice before entrusting their journeys to AirBaltic, as our harrowing experience serves as a cautionary tale.

In the face of this disappointment, we stand firm, hoping that our voice will be heard, and our ordeal will lead to improvements in the airline's customer service and compensation policies. No traveller, especially pensioners like us, should have their dream vacation shattered and their hard-earned money devalued by a callous airline's negligence.

Myron Blassoples.

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