Flights Canceled / Delayed / Overbooked Were you on a flight that was delayed, canceled, or overbooked?

Reply
Tools...
 
Thread Tools Display Modes
  #1  
Old Oct 31, 2012, 6:34 PM
Buff76 Buff76 is offline
 
Join Date: Oct 2012
Posts: 1
Thumbs down US Air cancelled our entire vacation itinerary

My family of 4 had reservations for two flights each to get to our destination and two flights each returning from our destination approximately one week later. We missed the first leg of our trip but had ample time to rebook and get to our second leg and continue our itinerary. We were unable to do so as US Airways cancelled, without permission or even notification, our entire itinerary. 4 passengers X 4 legs. Our vacation was ruined and their only offer to rectify their mistake was that we could use the tickets within 1 year for the same travellers for a $150 change fee per ticket. I have been unable to find any policy that supports their ability to cancel my flights and keep my money. They have horrible to deal with and have made NO attempt to make this situation right.
  #2  
Old Nov 1, 2012, 2:01 PM
Matt_FLL Matt_FLL is offline
 
Join Date: Nov 2011
Posts: 100
Default

Sorry to hear about this. When you missed the first leg and rebooked it, was it rebooked on US airways or another carrier?
  #3  
Old Nov 1, 2012, 3:21 PM
Gromit801 Gromit801 is offline
 
Join Date: Aug 2007
Posts: 745
Default

They didn't make the mistake, you did when you missed the first leg of the trip. Every airline cancels if a person misses any part of an itinerary. As far as they know, since you didn't inform them that you were going to miss your flight, you had no intention of making the trip.
  #4  
Old Nov 1, 2012, 4:35 PM
The_Judge The_Judge is offline
Former Airline Employee (NOT OFFICIAL REP)
 
Join Date: Oct 2008
Posts: 1,109
Default

Quote:
Originally Posted by Buff76 View Post
My family of 4 had reservations for two flights each to get to our destination and two flights each returning from our destination approximately one week later. We missed the first leg of our trip but had ample time to rebook and get to our second leg and continue our itinerary. We were unable to do so as US Airways cancelled, without permission or even notification, our entire itinerary. 4 passengers X 4 legs. Our vacation was ruined and their only offer to rectify their mistake was that we could use the tickets within 1 year for the same travellers for a $150 change fee per ticket. I have been unable to find any policy that supports their ability to cancel my flights and keep my money. They have horrible to deal with and have made NO attempt to make this situation right.
They did have permission. When a person buys a ticket for travel, the purchase creates a contract. Part of that contract is the dreaded Contract of Carriage. This is a quote from that contract that gives them the absolute right to cancel all segments unused after you no-showed for your flight.

4.3 FAILURE TO USE FLIGHT COUPONS
A customer who, due to a cancellation or delay of a flight or a voluntary change, does not fly a segment
of his or her itinerary must notify US Airways of any alternate travel plans prior to the originally scheduled
flight departure to avoid cancellation of remaining segments. Depending on the changes made
and the ticket issued, additional charges, including a change fee or refunds, may apply.


Page 10, Para. 4.3

Last edited by The_Judge; Nov 1, 2012 at 4:39 PM.
  #5  
Old Nov 1, 2012, 5:21 PM
Matt_FLL Matt_FLL is offline
 
Join Date: Nov 2011
Posts: 100
Default

I am curious… was the ticket re-issued on US airways by a US airways agent? If so, that agent had a duty to notify you about the Contract of Carriage terms which would automatically cancel your other segments. You would have leeway for them to waive the change fee, but you’d have to go through Customer Care. They should have found a way for you to buy your new flights while reinstating the remaining segments.

If the ticket was issued any other way or on another carrier, you did break the rules of your US airways ticket. The Judge took the time to copy and paste the Contract of Carriage which states it rather bluntly. I totally understand that few people read or understand the Contract of Carriage and/or the fare rules. But that is what you “signed” when purchasing the original tickets, and I think the change fee should apply. Remember that other people paid high fares for a refundable ticket. It would be unfair to those passengers to waive this for you.

Last edited by Matt_FLL; Nov 1, 2012 at 5:23 PM.
  #6  
Old Nov 1, 2012, 8:28 PM
The_Judge The_Judge is offline
Former Airline Employee (NOT OFFICIAL REP)
 
Join Date: Oct 2008
Posts: 1,109
Default

Quote:
Originally Posted by Matt_FLL View Post
I am curious… was the ticket re-issued on US airways by a US airways agent? If so, that agent had a duty to notify you about the Contract of Carriage terms which would automatically cancel your other segments. You would have leeway for them to waive the change fee, but you’d have to go through Customer Care. They should have found a way for you to buy your new flights while reinstating the remaining segments.
Huh??? First, if I remember correctly, an airline may NOT reissue another airline's ticket stock so that question you have is not pertinent. Second, there is no such 'duty' to notify a passenger of such a term. And third, waive?? Are you joking? I don't believe the agents nowadays are even familiar with that word.
__________________
Yes, the rules and policies favor the airlines unfairly. I do not dispute that.
  #7  
Old Nov 1, 2012, 8:57 PM
Matt_FLL Matt_FLL is offline
 
Join Date: Nov 2011
Posts: 100
Default

Hi guys, sorry for not writing my thoughts clearly.

As per the OP: “We missed the first leg of our trip but had ample time to rebook and get our second leg and continue our itinerary.”

I wanted to confirm that your “rebooked” leg was on US Airways.
If you simply booked a ticket on another airline to substitute leg 1 (which you missed), and then expected to continue leg 2 and beyond on US Airways, you clearly violated the COC and are out of luck.

If it was on US Airways, I want to know if the ticket was issued by a US Airways agent (instead of a travel agency). If you explained that you missed your first leg, he or she should have allowed you to pay for a change to leg 1 and then maintain the integrity of the remainder of your itinerary. If the agent failed to do so, you could (and should) argue the point to Customer Care. A reasonable agent would issue a voucher for the original ticket value without the reissue/change penalty.
  #8  
Old Nov 1, 2012, 10:50 PM
Gromit801 Gromit801 is offline
 
Join Date: Aug 2007
Posts: 745
Default

Matt, I think they mean they had ample time to rebook, assuming the airline WOULD rebook a cancelled ticket. You can't rebook a ticket that no longer exists.
Reply
Tags...
Tags
cancelled itinerary, no permission, no refund, no service

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Reservations Entire trip will be cancelled if I don't show up at the 1st airport Goldenfish American Airlines Complaints 10 Dec 28, 2012 8:36 AM
Reservations Skipped flight on itinerary, all remaining flights cancelled RobertB United Airlines Complaints 15 Jun 1, 2012 9:56 PM
Customer Service Cancelled itinerary, poor customer service FCavezzan American Airlines Complaints 1 May 16, 2012 12:21 AM
Reservations Cancelled itinerary? Dooley Delta Air Lines Complaints 9 Dec 4, 2011 5:17 PM
Reservations Air Canada Cancelled our vacation john78 Air Canada Complaints 0 Dec 22, 2008 2:42 PM


All times are GMT. The time now is 8:03 PM.

 

About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.

 

Advertising

Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2006 - 2023