Thread Tools Display Modes
Old Mar 17, 2007, 4:29 AM
barbourJ barbourJ is offline
Join Date: Mar 2007
Posts: 1
Default Incompetent staff refused to refund fully-refundable ticket

Missed my flight. Was told by United airport CS rep that United could not place me on another airline. Was told by this rep that United only airline flies Denver - Albuquerque. INCOMPTETENT Refused to give me ticket to move to other airline. Went to Frontier to catch flight. United would not relinquish ticket and CS booth in this terminal was not manned. Travel agent had to purchase full fare one way to get me on trip. United refused to honor my ticket home and make right the inconvenience. I spent 3.5 hours on the phone/hold/talking to people in India who finally said: sorry ma'am you shouldn't have missed your flight.

JENNIFER KAPTAIN ONLY HELPFUL PERSON WHO WORKS FOR UNITED, RE-ACTIVATED what was a fully refundable ticket in the first place. Gave me a ticket voucher to make right the inconvenience.

AND Jennifer Kaptain is responsible for me wanting to even use United anymore.

You do not have useful customer service people. After I failed to be helped by the first one, each one echoed "you shouldn't have missed your flight.

I sincerely hope that Jennifer can be recognized and that it is not the India team reading this.

YOU ARE RIGHT, I SHOULD NOT HAVE MISSED MY FLIGHT. THAT WAS EVIDENT. I NEEDED A CUSTOMER FREINDLY SOLUTION. Not to be lied to by a useless customer service rep who has no idea where United flies. Inconceivable.

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Customer Service A 2 year old's ticket!! kandyc Southwest Airlines Complaints 10 May 1, 2009 6:15 PM
Check-in / Boarding Refused to check in elderly complain American Airlines Complaints 0 Oct 28, 2007 6:47 AM
Customer Service Incompetent !!! customer service... grpa Delta Air Lines Complaints 0 Apr 14, 2007 4:25 AM
Customer Service Flight diverted, baggage didn't maket it, incompetent staff niskayuna United Airlines Complaints 0 Mar 17, 2007 4:53 AM

All times are GMT. The time now is 8:13 PM.


About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.



Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2006 - 2023