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Old Mar 17, 2007, 4:29 AM
barbourJ barbourJ is offline
 
Join Date: Mar 2007
Posts: 1
Default Incompetent staff refused to refund fully-refundable ticket

Missed my flight. Was told by United airport CS rep that United could not place me on another airline. Was told by this rep that United only airline flies Denver - Albuquerque. INCOMPTETENT Refused to give me ticket to move to other airline. Went to Frontier to catch flight. United would not relinquish ticket and CS booth in this terminal was not manned. Travel agent had to purchase full fare one way to get me on trip. United refused to honor my ticket home and make right the inconvenience. I spent 3.5 hours on the phone/hold/talking to people in India who finally said: sorry ma'am you shouldn't have missed your flight.

JENNIFER KAPTAIN ONLY HELPFUL PERSON WHO WORKS FOR UNITED, RE-ACTIVATED what was a fully refundable ticket in the first place. Gave me a ticket voucher to make right the inconvenience.

AND Jennifer Kaptain is responsible for me wanting to even use United anymore.

You do not have useful customer service people. After I failed to be helped by the first one, each one echoed "you shouldn't have missed your flight.

I sincerely hope that Jennifer can be recognized and that it is not the India team reading this.

YOU ARE RIGHT, I SHOULD NOT HAVE MISSED MY FLIGHT. THAT WAS EVIDENT. I NEEDED A CUSTOMER FREINDLY SOLUTION. Not to be lied to by a useless customer service rep who has no idea where United flies. Inconceivable.
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