Reply
Baggage Problems
COMPLAINT: Horrible Customer Service and Lost Luggage

 
Thread Tools Display Modes
  #1  
Old Dec 26, 2018, 4:53 PM
jmanzo517 jmanzo517 is offline
 
Join Date: Dec 2018
Posts: 1

I am extremely upset with the service I have received because of error after error by United Airlines. My luggage was not put onto the same flight as me (UA930 - Sept 4, 2018, Ticket number 01421984345633, Claim number LHRUA65115). I called customer service, luggage support on 12 occasions over 3 days, and on multiple times I was told my luggage would be delivered to me within hours.

Obviously this meant I could not leave my accommodation for the first few days of my holiday. As a visitor to this country, each call made to United Airlines customer service was a chargeable call, adding over 50 gbp on the phone bill. I was even given the wrong telephone contact number to follow up on my luggage (ironically to a tarrot reading line) by United Airlines customer service, which just added insult to injury.

My holiday was only for 9 days, 3 of which were wasted on waiting for my luggage to arrive. I was forced to cancel dinner reservations, concert and show tickets, and missed the opportunity to catch up with old friends who were passing by. I was forced to wear the same clothes while waiting for my luggage, as it contained my clothing and toiletries. I was unable to leave to go shopping for new clothes as I was instructed my luggage would be delivered imminently as previously mentioned.

I fully expected to be compensated for my trip, as it had severely affected my once in a lifetime experience in England. I am writing this in the past-tense because I have written this message several times to United Airlines through their procedures and I have never gotten a response from them SINCE SEPTEMBER! I have been extremely patient, so now I am going to make this complaint public.
Reply With Quote Share with Facebook


Reply

Tags
united airlines


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Baggage Problems Delayed Flight, Lost Luggage, Ignored by Customer Service Out $$$$ dteijido American Airlines Complaints 1 Mar 21, 2017 9:28 AM
Customer Service Lost luggage and the worst customer service in aviation Never_again_BA British Airways Complaints 2 Jan 9, 2014 11:31 PM
Baggage Problems BA poor lost luggage customer service dtwong1 British Airways Complaints 0 Jan 9, 2014 10:58 PM
Baggage Problems Aegean Airlines - Never again!! Lost luggage - no customer service!! eirini Air Canada Complaints 0 Aug 6, 2013 7:06 AM
Customer Service Lost luggage-horrible customer service! tbotzon American Airlines Complaints 0 Aug 16, 2007 11:00 PM


All times are GMT. The time now is 7:05 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.

counter free hit unique web
unique visitors